Marine Claims Handler

at  Gallagher

Introduction:
Gallagher isn’t just a company; it’s a global community driven by shared values and an unyielding commitment to excellence. With over 52,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you’ll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
We are seeking a dedicated and experienced Marine Claims Handler to join our dynamic team. In this role, you will manage a portfolio of marine claims, including cargo, hull, and liability, from notification to settlement. You will provide excellent customer service and technical expertise to clients, brokers, and underwriters, and contribute to the development and improvement of the marine claims function and processes.

How you’ll make an impact:

• Investigate, negotiate, and resolve marine claims in accordance with policy terms and conditions, best practices, and service standards.
• Maintain accurate and timely records of claims data, correspondence, and financial transactions in the claims system.
• Communicate effectively and professionally with internal and external stakeholders, such as clients, brokers, underwriters, surveyors, lawyers, and regulators.
• Monitor and manage claims reserves, payments, and recoveries, ensuring compliance with internal and external guidelines and regulations.
• Identify and report on trends, issues, and opportunities related to marine claims, and propose solutions and recommendations.
• Participate in claims audits, reviews, and training, and provide feedback and support to colleagues and managers.
• Stay abreast of market developments, legal updates, and industry best practices in marine claims.

About you:

• Minimum of 3 years of experience in handling marine claims, preferably in an insurance company or a broker.
• Relevant professional qualification, such as CII, ACII, or AMIM, or working towards one.
• Sound knowledge of marine insurance products, policies, and markets.
• Strong analytical and problem-solving ability, with attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
• High level of customer service orientation, with a focus on delivering quality and timely outcomes.
• Self-motivated and proactive attitude, with the ability to work independently and as part of a team.
• Flexible and adaptable approach, with the ability to cope with changing priorities and deadlines.
• Proficient in using MS Office applications and claims systems.

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Please refer the Job description for details