Marine Superintendent

at  Caterpillar

REQUIRED QUALIFICATIONS:

• Requires a technical/engineering background and several years of field service experience (preferably Caterpillar), and considerable technical, product and service knowledge of a wide range of Marine products and their systems.
• Strong mechanical and/or electrical aptitude and product knowledge and good engineering background.
• Good effective communication skills, ability to organize work and persuasiveness.
• Good interpersonal and communication skills.

• Incumbent is responsible for monitoring the overall performance and field service of products to reduce warranty costs, service-related costs and to meet needs of customers worldwide. Incumbent identifies problems, investigates causes and establishes priorities for resolution.
• Defines problem in terms of observed symptoms, researches available data, defines applications and conditions encountered, identifies root cause, works with dealers and technical staff to identify information needed, issues product improvement and service improvement opportunities, develops plans for fixing problem including validation, and publishes corrective action. Fixes must address both production and field requirements, which may be different paths. Identifies tests that need to be completed, data to be obtained and analyzed for course of action. Monitors result after change.
• Initiates action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems.
• Initiates preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements.
• Provides input to NPI (New Product Introduction) team for the setting of serviceability, reliability, and durability goals.
• Provides technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, technical information division, test, and evaluation, etc.
• Supports marketing units with technical guidance for managing customer problems with product deficiencies.
• Supports design engineer activity by identifying market needs to be considered in new/changes to product.
• Provides counsel to subsidiary plant service engineering/product quality on product problem maintenance.
• Responds to dealer/customer and other Caterpillar employee questions regarding product performance.
• Conducts dealer and customer visits to personally provide technical assistance on urgent field problems and for follow up purposes. Continuing challenge is maintaining communications on the level necessary for multi plant involvement on a worldwide basis.