Market Business Manager - 1 Year Contract - Global Private Banking

at  HSBC

Job description

SOME CAREERS GROW FASTER THAN OTHERS.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.
We are currently seeking a high calibre professional to join our team as a Market Business Manager - 1 Year Contract.
Principal Responsibilities

Strategic Market Management

• Support Market Heads in enforcement of Business Strategy, including but not limited to New Business Expansion, Marketing, Sales Campaign, Prospect Management, Pricing Reviews, Financials, Budgeting etc. These are usually in the form but not limited to deck preparation, content review and follow through on outstanding actions
• Prepares and analyses financial reports/dashboards/Management Information (MIs) for Market Head, assist in budget allocations and facilitate business review
• Supports Markets in collaboration with other lines of business or HSBC affiliates for business growth
• Acts as Chief contact point and conduit for respective market and support functions, including but not limited to facilitation of Business Case, Information Dissemination, Escalation etc
• Liaise with other support teams to ensure the business processes are managed in an efficient and controlled manner, escalate and resolve day-to-day issues/queries
• Provides Business Support to Market Heads including but not limited to
• Reviews and Challenge Business exceptions before Market Head reviews
• Coordinator for Market Meetings, Sales, Strategy Day etc
• Support Market Heads in monitoring, tracking and analyzing individual and team’s KPI
• Oversight on New Joiners onboarding process to ensure New Joiner experience within Market is smooth and consistent
• Drive and support Key COO driven initiatives including but not limited to Process Improvement, Digital, Change, Regulatory initiatives etc
• Understands Market challenges and in particular to operational processing , is able to identify, leads and drive end to end process improvement to streamline efficiencies across PB platform
• In partnership with Business Change and Implementation and/or Transformation team, will facilitate and support market communications, feedbacks and also identify appropriate Market representatives for validation of new system , processes etc

Risk Management and Control

• Partners closely with CSE TLs to review all risk metrics, KPI and updates Market Heads accordingly
• Assist Market Head (and Desk Heads) in the management oversight of the marketing platform and frontline staff (Relationship Managers and Client Service Executives) and ensure all policies and procedures are followed
• Has oversight on all Risk issues across market e.g open audit points, outstanding complaints
• Works closely with CCO, Risk stewards etc to provide guidance to Market on all PB controls e.g. CB rules, Investor Protection, Suitability etc
• Oversight on Training, including following up and escalation to Market Heads

Requirements

• At least 10 years of related experience within private banking
• Self-starter with ability to make balanced and independent decisions
• Excellent communication skills with ability to influence and drive business results
• Good knowledge of Private Bank Industry practices, platform, products, services and controls
• Proven strategic planning and presentation skills
• Ability to provide strong financial and statistical analysis to drive decision making
• Attention to detail and the ability to think creatively to solve problems
• Excellent interpersonal skills and stakeholder management

Please refer the Job description for details