Market & Community Engagement Manager

at  SWIFT Financial Messaging Services

About the Role
The Market & Community Engagement Manager will be a new role working to support our GTM Experts and Account Managers. They will provide critical market expertise as well as ensuring the BD teams have the tools and information they need to deepen client engagement and drive adoption and usage of our key solutions. That market expertise, developed with the GTM data and market Intelligence team, strategy, and product, will provide key insights on the competitive landscape, regulatory environment, and industry trends.
Additionally, they will play a key role in supporting strategic client meetings, community engagement; events, workshops and National Member Groups (NMGs).
In addition to collecting the requirements of the BD teams, they will help to align community feedback back to product and strategy.

What you will do:

• Market Engagement: Support Business Development (BD) in the regions and sub-regions with local market knowledge to support more strategic engagement
• Voice of the customer: Engage with GTM Experts, Account Managers, and customers to support feedback loops to Product & Strategy
• Voice of Swift: Engage the market to share expertise and insights at conferences, events and media
• Working with the regions to understand their local requirements. This will help us better identify where our wider team should focus its efforts when enhancing our narratives and use cases to drive client engagement, as well as when developing our content catalogue
• Community engagement: Supporting NMGs, FCC, Payments & Securities user groups
• Act as a single point of contact and center of expertise for the regions and specific domains
• Liaise with other divisions/departments, commercial team managers in order to provide a coordinated service and integrated offering
• Develop and maintain skills and knowledge
• Coach less experienced BD staff and share knowledge about market insights such as methodologies, customers, competitors, and regulation

What you need to succeed:

• University degree or equivalent experience
• At least 7 years of experience in, or selling to the financial services market

What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status

• Market Engagement: Support Business Development (BD) in the regions and sub-regions with local market knowledge to support more strategic engagement
• Voice of the customer: Engage with GTM Experts, Account Managers, and customers to support feedback loops to Product & Strategy
• Voice of Swift: Engage the market to share expertise and insights at conferences, events and media
• Working with the regions to understand their local requirements. This will help us better identify where our wider team should focus its efforts when enhancing our narratives and use cases to drive client engagement, as well as when developing our content catalogue
• Community engagement: Supporting NMGs, FCC, Payments & Securities user groups
• Act as a single point of contact and center of expertise for the regions and specific domains
• Liaise with other divisions/departments, commercial team managers in order to provide a coordinated service and integrated offering
• Develop and maintain skills and knowledge
• Coach less experienced BD staff and share knowledge about market insights such as methodologies, customers, competitors, and regulatio