Market Hall Supervisor

at  Sodexo

Job Introduction
Sodexo Live! has an amazing opportunity for an exceptionally talented Market Hall Supervisor to lead the operations of our prestigious food concession hall at the Fulham Pier.
You will assist in ensuring that matchday and regular catering operations provide an unparalleled customer experience.
You will support the Market Hall Manager in maintaining operational excellence and contract delivery, while simultaneously building and maintaining relationships with a range of external stakeholders to ensure client satisfaction is met. You will assist in bringing fresh food concepts to life and ensure that crucial KPIs are met.
You will be the first person to hold this position and therefore will have the opportunity to make it your own!
The Fulham Pier will become the heart of the community and the standard bearer for indulgent experiences, which will attract both Londoner’s and tourist from all over the world.
We are exceptional hosts and independent champions, curating authentic brands that are dreamed up and run with passion.
We have a remarkable selection of food and drink experiences, ranging from, Pop-up bars and pop-up local cuisine, to elegant fine dining experiences.
Our entertainment options are as exceptional as our dining experiences, and we cater for all tastes and moods. We offer local theatre, outdoor gigs, jazz clubs, an art gallery, cooking classes, a comedy club, book launches, film nights and water sports, to name but a few. In addition to this we offer educational activities and crèche and soft play facilities. Whether it’s saluting the sun in the morning with riverfront yoga or toasting the night with a magical cocktail we are building a playground for the senses!

• Manage and motivate a large team and maintaining uniform standards within the Market Hall
• Assist in delivering staff training plans
• Assist in ensuring food and beverage units are set up according to the SOP, and provide operational assistance as needed
• Liaise with traders and resolve operational concerns, ensure stock levels are suitable, and assist with effective shift management
• Work with contractors, including cleaning and maintenance, to maintain operational efficiency
• Comply with Sodexo’s Food Safety and Health & Safety policies and processes
• Assist in ensuring that direct reports and on-site staff adhere to all Food Safety and Health & Safety regulations
• Support in managing the day-to-day and matchday operational challenges, such as handling stock, staff scheduling, and customer service during high-traffic periods
• Collaborate with the Market Hall Manager to ensure compliance with the stadium and logistics site regulations
• Help address any immediate operational concerns, such as equipment failure, staff shortages, or unexpected demand, ensuring minimal disruption to service