Market Hospitality Lead

at  McDonalds

We currently have an opportunity for a full-time Market Hospitality Lead. The Market Hospitality Lead is responsible for managing the activities of the patch of restaurants to ensure exemplary hospitality and elevation of the Guest experience by fellow colleagues and Guests.

The successful candidate will be responsible for the following:

• Supporting the operations team, in managing the development and implementation of restaurant-specific Customer Service strategies, through consultation with the restaurants & operations team and in line with the national strategy.
• Leads a team of Hospitality Leaders in the delivery of effective world-class hospitality, effective sales techniques, merchandising standards, and restaurant policies and procedures
• Analyzes the restaurant Customer Service through analytical tools and restaurant visits; identifying opportunities and the best use of Guest focused restaurant resources to improve sales and restaurant operations
• Launch and evaluate new programs and initiatives that impact business performance and profitability through consultation with the Operations team and in line with the national strategy.
• Anticipate employee and Guest needs and proactively address them.
• Keep abreast of new industry trends and developments and proactively seek to innovate and continuously improve the Guest experience and delight the Guest, through consultation with the Operations team and in line with the national strategy.

The ideal candidate will have:

• Previous management or leadership experience with demonstrable skills and success in leading and developing others
• Minimum 5 years previous Restaurant, or Hospitality experience
• Ability to interact with various levels of McDonald’s organization
• Strong communicator with the ability to build lasting relationships
• Exercises interpersonal skills to influence a culture of Guest Experience
• Ability to handle difficult situations/conversations, while maintaining positive Guest relations
• Dedication to increasing the Guest experience through proactive anticipation of Guests needs
• Personal Vehicle for travelling required.

Working Environment:
The working environment will consist of restaurant settings. Hours of work could include evenings and weekends. Travel will be within the market area and occasional travel outside the market area may be required to attend workshops or classes.

• Supporting the operations team, in managing the development and implementation of restaurant-specific Customer Service strategies, through consultation with the restaurants & operations team and in line with the national strategy.
• Leads a team of Hospitality Leaders in the delivery of effective world-class hospitality, effective sales techniques, merchandising standards, and restaurant policies and procedures
• Analyzes the restaurant Customer Service through analytical tools and restaurant visits; identifying opportunities and the best use of Guest focused restaurant resources to improve sales and restaurant operations
• Launch and evaluate new programs and initiatives that impact business performance and profitability through consultation with the Operations team and in line with the national strategy.
• Anticipate employee and Guest needs and proactively address them.
• Keep abreast of new industry trends and developments and proactively seek to innovate and continuously improve the Guest experience and delight the Guest, through consultation with the Operations team and in line with the national strategy