Market Quality Technologist

at  Suntory Oceania

Introducing Suntory Oceania
Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand.
Our market-leading portfolio will have over 40 brands, including Jim Beam® and Maker’s Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania.
The Opportunity
The Market Quality Technologist drives quality performance of Suntory Oceania in the Trade and operations through links to our Commercial, brand partner and operations teams, carrying out incident management, root cause analysis and system enhancement.

What you’ll be doing:

• Identify trends and reporting issues and rely this to relevant site managers.
• Answer consumer and customer quality related queries and manage through to resolution
• Ensure root solid cause analysis processes are followed to help prevent future incidents
• Feed into reporting dashboards, reviewing our scorecards, identify and escalate opportunities for improvement.
• Carry out governance review of RCA / CAPA closeouts

What’s in your toolkit?

• Ability to build rapport and influence stakeholders
• Strong analytical and problem solving skills
• Gemba mindset – you won’t be afraid to get out with our teams to understand what they do, in factory and in trade
• Product recall/withdrawal experience would be a bonus
• An eagerness to learn

If you’re not an expert in all of these areas, don’t worry! A lot of what we look for is how you would align with our values and your ability to utilise your unique skills and experience.

Apart from free drinks to keep you energised, here’s what else we have to offer:

• Grow your career – we like to promote from within and have incredible learning and development opportunities around the world
• An inclusive parental leave policy for both primary and secondary caregivers
• Gradual return to work to help you transition back from parental leave
• Flexible working – work the way that suits you
• Discounted health insurance
• We are committed to giving back to our communities so we provide you with volunteer leave to do so
• Opportunity to purchase additional leave to give you more time to recharge

What’s next?
As Suntorians we believe in Dreaming Big and Growing for Good. We take pride in our sustainability, diversity, equity, and inclusion initiatives, striving to grow responsibly and inclusively. If you are ready to unleash your spirit with Suntory Oceania then please apply today.
We want our interview process to be as inclusive as possible. If you require any adjustments as part of the process, do not hesitate to let us know

• Identify trends and reporting issues and rely this to relevant site managers.
• Answer consumer and customer quality related queries and manage through to resolution
• Ensure root solid cause analysis processes are followed to help prevent future incidents
• Feed into reporting dashboards, reviewing our scorecards, identify and escalate opportunities for improvement.
• Carry out governance review of RCA / CAPA closeout