Market Research Interviewer

at  Concentrix

LOCATION

Greenville, South Carolina, United States of America
Job Title:
Market Research Interviewer (Part-Time) On-Site
Job Description
In this position, the Market Research Interviewer will be responsible for making outbound calls to customers (households and businesses) and conducting market research studies with them via the telephone. (Military veterans are encouraged to apply.)
Title: Market Research Interviewer (Part-Time)
Location: USA Greenville SC - 2006 Wade Hampton III

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Market Research Interviewer position at Concentrix is just the right place for you!
As a Market Research Interviewer (Part-Time), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Market Research Interviewer (Part-Time) role include:

• Must be able to pass a 7-year criminal/misdemeanor background check
• High School Diploma or GED
• Must be eligible to work in the US; Must reside within a 50-mile radius of the site
• Must be proficient with Microsoft Office products
• Must be able to multi-task in a fast-paced environment
• Must have a positive telephone personality, along with strong communication and listening skills.

WHAT YOU WILL DO IN THIS ROLE

As a Market Research Interviewer (Part-Time) at Concentrix, you will:

• Conduct scripted/verbatim telephone interviews, using Computer Assisted Telephone Interviewing (CATI) system.
• Accurate documentation of sample dispositions using Sample Management System (SMS).
• Follow standard interviewing procedures established by Convergys Marketing Research and/or the client.
• Utilize proper probing and clarification techniques for open-ended questions.
• Perform additional specialized/clerical tasks as assigned by the Data Collection Manager
• Deliver expert customer experiences…with a smile.

This role is the perfect opportunity for retirees, students, homemakers, and anyone interested in part-time customer service roles.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Market Research Interviewer (Part-Time) role include:

• Must be able to pass a 7-year criminal/misdemeanor background check
• High School Diploma or GED
• Must be eligible to work in the US; Must reside within a 50-mile radius of the site
• Must be proficient with Microsoft Office products
• Must be able to multi-task in a fast-paced environment
• Must have a positive telephone personality, along with strong communication and listening skills

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• $15/hour; Shift Premium: $.75 after 7:00pm Monday through Friday; $1.00 all day Saturday
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community suppor