Market Research Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Customer Experience (CX) focused Market Research Manager for Business Banking will help lead in identification, design, development, and implementation of assigned projects with product and marketing focus.
You will be experienced managing vendors and delivering concise insightful synthesis of insights to help drive action with business line partners. In this role, you may be responsible for integrating insights from custom research, VOC transactional surveys, relational surveys, and leveraging syndicated sources for the Business Banking team to tell a cohesive story.
The right candidate for this role will have experience taking business questions and translating them to customer questions and design approaches to answer questions. This person will be responsible for translating to our research partners the business line questions and consult on the design/right approach. The final deliverables need to tell a story to the business team that drives action. This person will have to demonstrate their strategic thinking and have relevant experience leveraging data (primary/secondary, qualitative, and quantitative) across various research methods. This person has proven to be able to thrive in a highly matrixed organization.

BASIC QUALIFICATIONS

• Master’s degree, or equivalent work experience
• 10 or more years of experience in project management activities

PREFERRED SKILLS/EXPERIENCE

• Comprehensive knowledge of assigned business line or functional area
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Advanced knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la