Market Research Telephone Interviewer - Evenings & Weekends

at  MEL Research

MARKET RESEARCH TELEPHONE INTERVIEWER - EVENINGS AND WEEKENDS

MEL Research is an Independent Social Research company based in Birmingham. Due to continued growth, we are recruiting remote telephone interviewers to join our team.

TECHNICAL REQUIREMENTS

Our remote position would require you to have:

• A working PC/Laptop with minimum operating system of 2Ghz CPU or faster, 4gb Ram or more, 250gb Hard Drive and Windows 10 or 11
• Strong Internet/WIFI Connection with upload and download speeds in excess of 10kbps
• Your own headset with built in microphone
• A quiet space to work, free from distractions

Please note: This is not a telesales position. MEL Research is an independent research company located in Birmingham with telephone researchers across the UK. All of our work is carried out in strict accordance with the Market Research Society Code of Conduct. We operate an extensive programme of quality assurance which includes ongoing support and training.
Previous experience is desirable but not essential, as full training will be provided.
M.E.L Research is a Living Wage employer.

JOB PURPOSE

To conduct professional interviews with respondents over the phone to the highest quality standards and to agreed daily targets and quality standards.

DUTIES INCLUDE:

• To conduct all interviews in accordance with the Market Research Society (MRS) code of conduct and our ISO standards ISO20252.
• Ensure interviews are compliant with the clients brief and GDPR, Data Protection requirements.
• Complete surveys in a timely manner, ensuring that all information gathered is accurate and representative of the respondents’ views.
• To achieve KPI’s in key areas, such as call quality, personal time and wrap time.
• Understand our social purpose, vision and mission

The work is likely to suit individuals who:

• are confident communicators with a friendly, courteous, and tactful approach
• are highly motivated and target driven
• have a good command of English language written and spoken
• have excellent attention to detail

We are keen to grow our fieldwork capacity to support projects that involve early evening or weekend hours. This means that we can often accommodate flexibility and our work can suit candidates who have other part time jobs, ad hoc hours, or the need to fit work in around other commitments; for example, students, those working in the voluntary sector or returning to work parents.
Evening Hours are; Monday - Friday 5pm - 8pm
Weekend Hours are; Saturday 11am - 4pm
Our work is offered with a minimum number of hours agreed in advance monthly with the opportunity to increase earning potential further subject to candidate flexibility, performance, and availability of work on a project-by-project basis.