Marketing and Sales Operations Manager

at  Caterpillar

Dubai, دبي, United Arab Emirates -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Apr, 2025Not Specified31 Jan, 202510 year(s) or aboveInterpersonal Skills,Management Skills,Retail,Arabic,English,FrenchNoNo
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Description:

WHAT SKILLS YOU WILL HAVE:

  • Bachelor’s degree in business, marketing or related discipline.
  • 10+ years of Sales, Marketing, Retail, or Product support experience involving dealer facing responsibilities.
  • Previous successful experience in marketing or sales project management or strong project/process management skills
  • Strong, proven interpersonal skills including public presentation proficiency and ability to earn trust and credibility with senior dealer management teams
  • Knowledge of CRM management, digital marketing channels and tools.
  • The proven ability to effectively work with all hierarchy levels and influence others internally and externally to ensure relentless execution
  • Previous supervisory or project leadership positions is a plus
  • Proficiency in related territorial language other than English, French and Arabic an advantage
  • Willing to travel as required, up to 35%

SKILL DESCRIPTORS

  • Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Influencing : Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Responsibilities:

  • Ensure execution of Caterpillar’s Marketing and Sales Operating Model across territory, through successful execution of Marketing and Sales Excellence Program. Represent Marketing and Sales Operations to key stakeholders, industry partners, and dealers.
  • Lead key Services Growth Marketing and Sales projects in dealer development within EAME. This includes, but is not limited to the areas of Retail, Coverage, and Funnel Management, such as Priorities Service Events (PSEs) and rebuilds.
  • Provide strategy development and lead the implementation of the Marketing and Sales Operations initiatives with the dealer network.
  • Provide regional supervisory support for marketing and sales operations team members. This includes Mentoring and coaching consultants and representatives.
  • Coach dealers to embed Sales and marketing capabilities within their dealership processes to ensure they can make impactful decisions in line with Services Growth


REQUIREMENT SUMMARY

Min:10.0Max:15.0 year(s)

Marketing/Advertising/Sales

Marketing / Advertising / MR / PR

Sales

Graduate

Business marketing or related discipline

Proficient

1

Dubai, United Arab Emirates