Marketing Co-Ordinator: Subscriptions

at  Universal Media Co

Universal Media Co is one of Australia’s largest innovative media companies with a range of popular magazines, websites, social, and video brands.
Our subscribers are very important to us and join through both the magazines and our e-commerce store making it one of our most important digital assets. If you love media, marketing, e-commerce, and helping hundreds of customers every day you’ll excel in this role.
The two key aspects of the role are marketing and customer service. The main focus of the subscription department is to attract new subscribers and retain our ones and you will deliver multiplatform retention and acquisition marketing campaigns to achieve key targets. At the same time, each day more readers email and call us to take up subscription offers. You will be responsible for providing customer service to these readers.
This is a big role for a driven individual who loves marketing, helping people, meeting targets and the detail involved with administration. This year we have relaunched our e-commerce store, making this a great time to join the team and contribute to this important project.

· Devise exciting offers for each title and push them to market through all channels to acquire new subscribers
· Write and brief attractive creative that reflects the brand and offers
· Execute the renewal program for each title and track retention rates
· Provide fast, reliable and high-quality customer service to the customers calling and emailing with subscription enquiries.
· Enter orders via phone or email and process any adjustments or cancellations.
· Update the e-commerce website with new offers landing pages.
· Work closely with the subscriptions team, providing them with general support, dispatching orders and carrying out ad-hoc admin tasks.