JOB DESCRIPTION

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We’re already trusted by millions in the US and we’re quickly catching up in the UK – but how we do things here is a little different. We’re building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you’ll have the opportunity to make a real impact.
Our team is at the heart of driving this transformation in Chase, focused on developing innovative offerings that put the customer at the centre. We believe that engaging, relevant and contextual content is at the heart of personalised customer experiences. We’re also committed to designing content for reuse in a way that’s measurable and consistent
Culture is important to us and we are looking for intellectually curious, honest, passionate and hungry individuals who are motivated to use and expand their skills, while working on an exciting venture.
As a Marketing Copywriter at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization, developing innovative offerings that put the customer at the centre. We are looking for a storyteller, editor and strategic thinker who will quickly learn about our audience and create compelling content that empowers and delights users.

Job responsibilities:

• Write engaging, strategic content across every channel – including web, social, comms, display, out of home and search. This includes both organic and paid media
• Ideate and deliver end-to-end campaigns, with a focus on creating best-in-class customer experiences
• Partner with stakeholders across the business to build trust, challenge intelligently and find smart solutions to tricky problems
• Evangelise for readability, usability and inclusivity – keeping every customer in mind, every time
• Think critically and get curious to make sure we’re doing things the right way, and for the right reasons
• Work harmoniously with fellow copywriters, and contribute to the Content team’s value and reputation
• Help colleagues become better writers by sharing best practice

REQUIRED QUALIFICATIONS, CAPABILITIES AND SKILLS

• Bachelor’s Degree in English Language, English Literature, Communications, Journalism, Creative Writing or similar
• Good writing experience in a marketing or creative role, with a portfolio that shows your work
• A technically skilled, highly competent writer with a knack for language. From micro-copy to long-form, you know how to tell a story with a compelling narrative – demystifying jargon into something everyone can understand
• Used to working within brand guidelines - you know the value of great CX and the role Content plays in shaping propositions and telling a brand story
• Experienced in managing and collaborating with stakeholders, and comfortable prioritising to meet deadlines
• Excellent communication skills, both written and oral
• A critical thinker who doesn’t shy away from asking the right questions
• A guardian and advocate for our voice and tone
• A keen eye for detail and accuracy

PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS

• Adept at following processes and you’ve previously worked in a regulated environment
• Experience of working in enterprise-level companies and the tooling used to run projects – Confluence, Jira in particular
• You value being part of a thriving team, and you look for opportunities to add value and make an impact
• You seek to leave things better than you found them, and leave a positive footprint wherever you go
• What you don’t know, you’re excited to learn
  

  ICBCareers

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Write engaging, strategic content across every channel – including web, social, comms, display, out of home and search. This includes both organic and paid media
• Ideate and deliver end-to-end campaigns, with a focus on creating best-in-class customer experiences
• Partner with stakeholders across the business to build trust, challenge intelligently and find smart solutions to tricky problems
• Evangelise for readability, usability and inclusivity – keeping every customer in mind, every time
• Think critically and get curious to make sure we’re doing things the right way, and for the right reasons
• Work harmoniously with fellow copywriters, and contribute to the Content team’s value and reputation
• Help colleagues become better writers by sharing best practic