Marketing Customer Retention Specialist, PW

at  Porch Mexico

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.
As a leader in the home services software-as-a-service ("SaaS") space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Porch Warranty | Marketing Specialist, Customer Retention

THE POSITION

We are seeking a highly motivated and experienced Retention Specialist to join our marketing team. This role focuses on developing and implementing customer retention strategies to enhance customer loyalty and lifetime value within the home warranty industry. The ideal candidate will work remotely from Mexico, bringing a deep understanding of customer behavior and retention strategies to improve the overall customer experience.

• Develop and execute comprehensive retention strategies to reduce churn and increase customer lifetime value.
• Analyze customer data to identify trends and opportunities for improving retention.
• Collaborate with cross-functional teams including sales, customer service, and product development to align retention efforts with overall business goals.
• Implement and manage retention campaigns across various channels, including email, social media, and direct mail.
• Monitor and report on retention metrics and campaign performance, providing insights and recommendations for continuous improvement.
• The Retention Specialist will manage the budget for retention campaigns and initiatives, ensuring efficient use of resources to achieve retention goals.