Marketing Manager

at  Hilton Grand Vacations

Are you looking to lead a premier Marketing team? This may be the perfect opportunity for you! We are looking for a strong leader to join our team!

BASIC QUALIFICATIONS:

• 4+ years related experience as a Manager of Marketing in a Vacation Ownership Environment
• 5-7 years Vacation Ownership Marketing experience
• Flexible schedule including nights, weekends, and holidays
• Knowledge of In-House and OPC marketing positions
• Communicate clearly and distinctly with new owners.
• Must have excellent communication skills, both verbal and written
• Possess project management and problem solving skills.
• Must be computer savvy and have experience using Microsoft Office Suite.
  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

• This position leads the Dispatch and Fulfillment teams by providing support to the team on how to deliver exceptional levels of guest service both internally and externally as well as encourage a positive working environment at all times.
• Ensuring all shifts are covered daily, scheduling and task assignments. Monitors Team Members PTO requests, collaborates with Business Management, Tour Reception and Resort Operations teams. Tracks attendance of all Team Members, and communicates status of this to Business Management and respective department heads.
• Supervise and maintain tour-booking audits to ensure compliance in tour coding, gifting, show rates and tour eligibility for In-House, Pre-Arrival, and IPC for Myrtle Beach. Same applies to the Point of Sale program.
• Develop and maintain the East Region Marketing Support Training Program and materials.
• Grow Marketing Support agents to empower decision making to increase retention and grow skills to better assist in career growth.
• Work with Leadership to develop processes and policies that will assist in the growth of the business as well improve the team’s effectiveness and efficiencies.
• Facilitate payroll administration: i.e., collection of timesheets, collection of missed punch forms, supervise overtime, and schedule adherence.
• Handles and assists all systems on boarding for new hires of the Marketing Department. Requests systems access for all newly hired Sales Team Members (Windows, Chorus, Lobby, etc…) Coordinates and provides information to new employees including the ordering of business cards, name tags, sales material, new hire packet, etc
• Carries out reporting requests as deemed necessary by the Senior Marketing Director