Marketing Manager OPC

at  Hilton Grand Vacations

As a Marketing Manager, you will be managing a team of marketing representatives who achieve results through tour bookings, selling packages, generating leads, meeting targets. This position will support the team by providing clear communication and direction, training, coaching, mentoring and managing operations.

WHAT WILL I BE DOING:

• Responsible for day to day operations; including but not limited to scheduling, team meetings, addressing team member concerns. Builds spiffs, incentives and contests to empower the team. Distributes monthly compensation plans and targets to all team members.
• Handles customer questions, problems, and complaints requiring management intervention.
• Monitors team members’ interactions to ensure they are providing accurate information to all guests, team members and vendors as well as providing outstanding customer service.
• Fosters relationships with Resort Operations, Call Center management, Hotel Partners and Sales Leaders. Thoroughly evaluates alternatives to current processes or proposed changes in a timely manner and makes an informed decision to commit to the execution, always being honest, tactful, and professional.
• Performs any reasonable request by management that supports the department’s mission and goals.

Why Team Members Like Working for us:

• Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
• DailyPay allows eligible U.S. Team Members to get your earned pay any time before payday through secure, instant transfers, whenever and wherever, 24/7/365 .
• And so much more!

Qualifications
What are we looking for….
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• 2 + years of managerial experience and/or experience leading a team.
• Minimum 3 years of guest service experience.
• Ability to work a flexible schedule including weekends and holidays.
• Proficiency with Microsoft Word, Excel and Outlook.
• Excellent oral, written communication and interpersonal skills.
• Strong organizational skills to run multiple duties in a fast-paced work environment while meeting target dates.
• Proven track record of resolving customer service issues or vendor service issues.
• High school diploma or GED required, BA/BS/Bachelor’s Degree preferred.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Timeshare sales or marketing experience with branded timeshare company.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• 2 + years of managerial experience and/or experience leading a team.
• Minimum 3 years of guest service experience.
• Ability to work a flexible schedule including weekends and holidays.
• Proficiency with Microsoft Word, Excel and Outlook.
• Excellent oral, written communication and interpersonal skills.
• Strong organizational skills to run multiple duties in a fast-paced work environment while meeting target dates.
• Proven track record of resolving customer service issues or vendor service issues.
• High school diploma or GED required, BA/BS/Bachelor’s Degree preferred