Marketing Representative In House

at  Hilton Grand Vacations

As a Marketing Representative In House you would be responsible for:

• Responsible for working the marketing/concierge desk in the lobby and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers staying on property by distributing approved promotional information and incentives that meet eligible qualifications.
• Provides customer/marketing services to all guests projecting a professional company image. After guests check in conducting in room calls to owners, renters and exchanges to book them on a presentation if they were not captured at face to face at check in.
• Responsible for making “pre-arrival” phone calls to HGV Owners that will be arriving at the property.
• Service owner and inform them of amenities/activities and engage them on scheduling their Ownership Review while on their stay.
• Utilizes local premiums, gift cards, and incentives in exchange for the HGV Owners time. These arrivals (leads) will be distributed to IHM minimum of 2 weeks prior to HGV Owners arrival at the Resort.

§ Books qualified prospects for vacation ownership presentations or alternate marketing options.
§ Maintains the site minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment.
§ Provides a specialized check-in experience, and possibly, escort guest to unit, as defined by role.
§ Learns and delivers branded and scripted marketing pitch.
§ Collects deposits for vacation ownership presentations booked.
§ Books and sells area activities for on-site guests according to business needs and as directed by management.
§ Provides guests with site and area information upon request.
§ Maintains familiarity with all Company programs, systems and resorts.
§ Remains current on all area attractions and dining options.
§ Knows home resort and all of the amenities that it offers to members, owners, and guests.
§ Reports all negative guest experiences to the In House Marketing Manager.
§ Participates in a weekly and monthly review of targeted penetration and budgeted Volume per Guest (VPG) with management.
§ Responsible for offering full concierge services to guests by calling them prior to their arrival, as well as calling guests who are already on property.
§ Responsible for covering a variety of shifts according to business needs, including VIP Concierge, Pre-Arrival, Lobby Ambassador/Greeter and desk Concierge.
§ Responsible for attending all in-house, regional, and staff meetings and trainings, as requested by management.
§ Performs accurate accounting and reporting of all shift(s) details as directed by manager.
§ Responsible for completing all required Company trainings and compliance courses as assigned.
§ Adheres to company standards and maintains compliance with all policies and procedures.
§ Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
§ Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
§ Performs other duties as assigned.

• Responsible for working the marketing/concierge desk in the lobby and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers staying on property by distributing approved promotional information and incentives that meet eligible qualifications.
• Provides customer/marketing services to all guests projecting a professional company image. After guests check in conducting in room calls to owners, renters and exchanges to book them on a presentation if they were not captured at face to face at check in.
• Responsible for making “pre-arrival” phone calls to HGV Owners that will be arriving at the property.
• Service owner and inform them of amenities/activities and engage them on scheduling their Ownership Review while on their stay.
• Utilizes local premiums, gift cards, and incentives in exchange for the HGV Owners time. These arrivals (leads) will be distributed to IHM minimum of 2 weeks prior to HGV Owners arrival at the Resort