Marketing & Sales Assistant

at  Canadian Nuclear Laboratories

Can you see yourself providing support to the Commercial Proposal Manager and staff in the preparation of sales Proposals, Contract Change Order Requests, Contract acceptance, and Commercial documentation administration to ensure internal and external customer satisfaction? Does the idea of supporting revenue generation through positive, proactive engagement with Business Development team and commercial clients sound good to you? If you answered yes, then this may be the job for you!

• Coordinating and interfacing through the assigned Account Manager, on RFP responses with customers, ensuring professional protocols.
• Guiding CNL’s staff through the process of completing Proposals (offers to Commercial customers which include Work Package Requests, Expressions of Interest, Budgetary Estimates, Draft Agreements etc.)
• Providing input to Proposals that maximize revenue and win probability.
• Ensuring due dates to achieve in time delivery are communicated. Escalating issues when due dates are at risk.
• Ensuring assembly of a complete and accurate cost estimate
• Ensuring all required approvals are completed (financial, Legal, etc.)
• Supporting all steps in CNL Conflict of Interest process (Independent Assessor approval, COI plan, staff recusals, AECL notification/ approval, etc.)
• Completing Risk Review Checklist from Risk Review For Sales for all commercial Proposals. Recommending acceptance of Level 3 risk Proposals.
• Ensuring Proposal meets customer requirements (RPF/RFQ/Statement of Work)
• Completing and formatting the commercial component of proposals and ensuring consistency and continuity of proposals.
• Reviewing of final Proposals prior to the Commercial Proposal Manager for; scope, deliverables, price, QA requirements, assumptions, payment terms, risks, pricing and possible concerns.
• Submitting approved Proposals to customers.
• Guiding CNL’s staff through the process of completing Contract Change Order Requests (this include Change Order Requests, Change Control Notices, Request for Change Order, Contract Amendment Request, etc.)
• Providing input to Change Orders that maximize revenue and win probability
• Ensuring assembly of a complete and accurate cost estimate
• Ensuring client directed changes have appropriate legal review and changes to the scope of work are reviewed and approved by the Project Lead;
• Ensuring all required approvals are completed (financial, Legal, etc.)
• Assessing impact change request has on previous approvals (for example Conflict of Interest, Risk Review) and taking appropriate actions
• Reviewing current Contract and ensures Change Order Request succinctly describes the requested change to the Contract
• Submitting Contract Change Order Requests to the customer
• Comparing Contract (this includes Purchase Orders, Contract Orders, Agreements, etc.) to CNL’s previously submitted Proposal and making recommendation for acceptance or identifying discrepancies to Commercial Lead and Project Lead.
• Acting as a point of contact for external customers in obtaining acceptances from the customer for any clarifications or exceptions.
• Ensuring all required approvals are completed (financial, Legal, etc.)
• Submitting approved Contract to the customer.
• Maintaining Business Development database of all required contractual documents
• Acting as a point of contact for internal customers to provide commercial/contractual information, answering queries, giving advice and making recommendations to ensure customer satisfaction.
• Managing shared Business Development mailbox
• Preparing monthly reports and updates performance scorecards.
• Providing interim support for colleagues’ position during their absence.
• Acting as Business Development representative for CNL initiative
• Participating and providing support to audits
• Supporting resolution of customer issues and resolves problems efficiently and effectively (either individually or by garnering the appropriate resources to resolve issues).
• Acting as a point of contact for external customers to provide commercial/contractual information, answering queries, giving advice and making recommendations to ensure customer satisfaction.
• Sharing information with CNL staff to help them remain aware of client issues in order to develop and support strategies and tactics to ensure client needs are met.
• Providing answers to customer needs, and seeking out the appropriate management input, where the risks to CNL are substantial. This requires good judgment in the determination of high-risk situations or those that may jeopardize the customer relationship.
• Identifying and implementing improvements to reduce approval cycle times and enhance customer satisfaction.
• Ongoing reviewing of procedures and compliance and to ensure CNL’s requirements are met while meeting customer’s expectations
• Monitoring compliance to Proposal document requirements, assessing record preparation and retention, completing assurance, final distribution and storage of records.
• Other duties as assigned by your manager.