Marketing & Sales Coordinator - Arcadia

at  The Arcadia Family of Companies

The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals must have a presence and demeanor that professionally represents the Company when interacting with employees, residents, and the general public.

EDUCATION/EXPERIENCE

Bachelor’s degree (B.A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

Proficiency in Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook.

WHAT YOU’LL DO

Collaborates with Director of Marketing, Director of Sales, and cross-functional teams to drive corporate goals, marketing, and sales for the Arcadia family of companies. Supports all efforts towards the Company’s commitment to positively impact census and revenues.

RESPONSIBILITIES

• Customer records management system – REPS
• Serves as the company liaison in managing the on-going implementation and monitoring of a customer records management system for the Arcadia family of companies.
• Develops and maintains a relationship with the Matrix Care Marketing System personnel.
• Coordinates with software personnel to implement system-wide changes in records organization or coding.
• Performs system administrator duties such as:
• customizing the system according to company needs
• updating system codes and drop-down menus
• adding custom entry fields
• modifying user roles or rights
• deleting duplicate records
• resetting passwords
• Assists sales with the following:
• entering new prospects into the database
• updating and adding new activities
• updating and maintaining waitlists
• running reports for Sales Directors and Marketing Director
• Marketing
• Hosts tours for professionals and community members.
• Drafts articles for the employee newsletter and gathers newsworthy stories from other departments and the family of companies.
• Compiles website updates and coordinate with advertising agency to effect timely changes.
• Creates banners and newsworthy stories and uploads to Sharepoint.
• Creates flyers and newsworthy events and uploads to Facebook.
• Monitors and updates the Company website, Facebook, Instagram, Yelp and other social media.
• Sales Support
• Conducts tours of the community with sales prospects.
• Identifies and takes appropriate action when asked for information; responds to inquiries independently when possible.
• Screens non-sales-related calls and routes to the appropriate department or individual.
• Collects information from contacts and prospects and routes to the Director of Sales or appropriate contact.
• Forwards web and walk-in requests to the Director of Sales or appropriate contact.
• Sends brochures upon request.
• Replenishes supplies of applications and signing documents as needed.
• Move-in Support for New Residents
• Updates and distributes Occupancy Map.
• Updates and distributes Sleep List.
• Reserves elevators.
• Performs initial Vision input (healthcare customer-record management software.
• Issues IT Help Desk requests and in-house facilities work orders.
• Sends preliminary signing documents to future residents.
• Prepares signing documents.
• Creates invoice statement and obtains approval from Controller.
• Creates the Residence Agreement.
• Prepares New Resident Binders in close collaboration with Resident Services Manager.
• Creates, distributes, and posts new resident flyers in the community.
• Secures resident documents in resident folders.
• Monitors social media, publications, and community events for the Arcadia family of companies.
  Work Schedule: Monday - Friday, 8:30am to 4:30pm

While performing their essential functions, employees are occasionally exposed to the following conditions:

• Air-conditioned office environment
• Indoors without air conditioning
• Outdoors—all types of weatherHazardous material