Marketing & Sales Method Leader Nordics

at  Michelin

Marketing & Sales Method Leader Nordics

Standard and Process

• Implement M&S process/standards/organizational changes to support stakeholders in reaching their business ambitions/targets
• Deploy the Sales bonus defined by the Region
• Ensure Health & Safety standards are used. Make corrective action if deviation

Customer Relationship Management

• Deploy the CRM roadmap with multiple stakeholders and ensure usage of all modules including new features
• Deploy change management plan and track the progression
• Contribute to improve structure and quality of data in the CRM solution
• Analyze Sales, Opportunity, Lead activities and propose actions plan to close the gap
• Monitor Request Management process and inform assigned stakeholders of a given responsibility when deviation
• Monitor Sales Enablement process and inform assigned stakeholders of a given responsibility when deviation
• Track satisfaction and perceived value of the Customer/Employee digital experience. Propose corrective action if needed
• Ensure modules are tested prior to deployment
• Formalize “use cases” if new features or modifications are needed

Daily support

• Ensure the “Gate Keeping” for M&S and prioritize actions to ensure respect of work life balance.
• Implements metrics to follow and optimize M&S efficiency.
• Share good & transversal practices with the network

Development and training

• Deploy defined training to close the competency gaps identified
• Adapt training to local specificities
• Provides formal coaching to other professionals on best practices
• Adapts and implements innovative solution to the call method, sales technics, marketing practices

KEY EXPERIENCES IN:

• Proven experience as key account manager
• Proven experience in sales and providing solutions based on customer needs
• Demonstrated strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Proven experience is multi-tasking several accounts
• Proven ability to communicate with client leaders of all levels (C-level down to entry-level support roles)
• Experienced with Salesforce “Engage”

Please refer the Job description for details