Marketing Technology Manager, Creative and Content

at  Zendesk

Job Description

JOB SUMMARY:

We are on the lookout for a Marketing Technology Manager, Creative and Content, to lead and manage the technological resources utilized by our creative and content teams. This pivotal role involves overseeing the selection, implementation, and optimization of our marketing and creative tools, ensuring seamless integration and alignment with our marketing strategies. If you are passionate about leveraging technology to drive creative excellence and have a track record of managing complex tech stacks, we want you on our team.

QUALIFICATIONS:

• Bachelor’s degree in a relevant field or equivalent experience. A Master’s degree is a plus.
• Minimum of 3 years of experience in marketing technology, with a focus on creative and content tools.
• Demonstrated experience managing a marketing technology stack, including DAM, creative production software, and collaboration tools. (Adobe experience is a plus)
• Strong understanding of the creative process and the role of technology in content creation and management.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Proven ability to manage vendor relationships
• Strong analytical and problem-solving skills, with the ability to manage multiple projects simultaneously.
• A proactive mindset and the ability to work collaboratively in a fast-paced, dynamic environment.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

• Oversee the technology stack for the Creative and Creative Operations teams, ensuring tools are up-to-date, integrated, and functioning optimally.
• Collaborate Creative leaders to understand their technology needs and identify solutions that enhance productivity and creativity.
• Manage asset library (DAM) including integrations, access, folder structures, and taxonomy standards.
• Manage relationships with technology vendors, ensure contract adherence, manage updates, and consult on renewals.
• Develop and maintain documentation on workflows, tool usage, and best practices for the Marketing teams.
• Lead training sessions and workshops to ensure teams are fully leveraging the capabilities of our creative and content technology.
• Stay abreast of the latest trends in marketing technology, creative tools, and asset management systems, and recommend upgrades and new tools as needed.
• Work closely with the Marketing Technology team, IT, Procurement, and Marketing Operations teams to ensure that technology implementations meet security, compliance, and infrastructure requirements.
• Monitor and report on the effectiveness of technology solutions in meeting creative and content objectives, and adjust strategies as necessary.