Marketplace Operations Lead

at  New Balance

WHO WE ARE:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
We are seeking an experienced and detailed-oriented Marketplaces Operations Lead to join our Marketplaces Team. Reporting to the Marketplace Manager, you will play a crucial role in ensuring the Marketplaces engine works smoothly and we bring our operations to the next level. By leading a team of three direct reports you will oversee the following key activities. (1) You will be responsible for the end-to-end product onboarding process, making sure we display New Balance products fast and with quality content. (2) You will be responsible for our order fulfilment excellence, coordinate with our logistics, customer service and IT teams to ensure we hit the SLAs. (3) You will take part of hiring, mentoring and leading the team to ensure together you achieve the department objectives.
Do you enjoy making things work, are you detailed oriented, target driven, and capable of influencing collaborators and coordinating projects or changes across multiple teams, then this is your position!

MAJOR ACCOUNTABILITIES:

• Marketplace operations management: Taking responsibility and becoming the main point of contact for the marketplace’s operations. Overseeing the day-to-day operations and leading improvement projects.
• Team leadership: Provide leadership and support to the operations team, set direction and goals, mentoring junior staff and fostering a culture of excellence.
• Product onboarding: You are responsible for the end-to-end product onboarding process, ensuring products launch across our marketplace accounts (and future new accounts) on time and with quality product data.
• Process optimization: Reviewing our existing product onboarding processes, defining, and implementing improvements to bring these to the next level.
• Reporting: Designing, implementing, applying and distributing product onboarding reporting to give visibility on launch status and following-up with collaborators.
• Logistics coordination: You are responsible for hitting the order fulfilment SLAs. You monitor important metrics and coordinate actions with our logistics, IT, and customer service teams to meet targets.
• Cross-functional Collaboration: Working closely with Marketplaces Key Account Leads to support capturing marketplaces opportunities.
• Stay informed about marketplace trends, policies, and industry standard processes to implement effective strategies.

REQUIREMENTS FOR SUCCESS:

• 6+ years of experience with marketplace and/or partner program operations, preferably in the fashion industry.
• Proven experience managing teams.
• Bachelor’s degree in operations management, business, or a related field.
• Detailed oriented and passion to make things work.
• Analytical skills and eye for process improvement.
• Comfortable chasing different (internal and external) collaborators to get things done.
• Proficiency in providing reporting, insights, and recommendations.
• Strong project management skills.
• Proficiency with Microsoft Excel.
• Experience with middleware providers (Rithum and Cymbio).
• Fluent in English, other European languages are an advantage.

Please refer the Job description for details