MASTER/DIAGNOSTIC TECHNICIAN

at  Research Garage

PERSON REQUIREMENTS

• You will need to be an experienced, technician with a relevant formal qualification (IMI/City & Guilds) master/diagnosis technician accreditation is required for this position
• Possess good communication skills with the ability to explain technical information to colleagues and customers accurately and concisely.
• Passionate about the industry, and committed to the development of your technical knowledge and skills.
• Customer focused, able to keep customers experience and safety in mind throughout the service or diagnosis and repair
• Team Player – assist other technicians when workshop is under pressure, and take ownership of any safety issues you identify in the workshop.
• Thorough and able to work with defined processes and guidelines.
• Quality focused with first time fix mentality.
  Job Type: Full-time
  Pay: £40,000.00-£50,000.00 per year

Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: JCMT

• Undertake the timely repair and servicing of customer vehicles in accordance with the brands technical standards.
• Conduct full examinations of vehicles and identify non-routine defects, or additional faults either in the workshop or during road tests.
• Undertake Electronic Vehicle Health Checks
• Undertake vehicle road testing for diagnosis and to test repairs.
• Work closely with the service team and ensuring they are kept informed of the progress of work on customer vehicles and they are fully briefed on work completed. Discuss technical issues/works with directly customers when requested.
• Provide a knowledgeable, courteous, responsive, and efficient service to all workshop customers personifying the brands.
• Obtain appropriate authorisation if additional work is required on a vehicle.
• Build and maintain a high level of technical competence for diagnosing and servicing vehicles and utilise regular training and support information provided by Renault.
• Offer technical advice and support to workshop apprentices when requested by a Master Technician.
• Be open to try new methods of work designed to improve efficiency.