Master Technician

at  AlFuttaim

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

• In depth knowledge and experience of EV components and systems both high and low voltage
• Master Technician certification or industry equivalent
• Able to support, coach and guide other members of the team in the workshopUp to date with the latest technology used in EV cars

OVERVIEW OF THE ROLE:

To deal with the inspection, diagnosing and repair of Electric Vehicles using advanced diagnostic tools to identify the source of problems and repair vehicles using Fix It Right process, to provide unique customer experience in order to improve customer retention in compliance with OEM (EV Brand Corporation) standards.

WHAT YOU WILL DO:

• Diagnose complex system faults on Electric Vehicles, through to preventative maintenance
• Support, coach and guide other members of the team in the workshop by advising diagnosis procedures and efficient / correct work procedures
• Ensuring quality by producing extremely low level of return jobs
• Developing high level of communication by ensuring clear explanation of the work completed or required is well documented and clear to understand by Service Advisor, Technical Advisor, Technical Support and the Customer.
• Undertake great effort to improve efficiency by providing constructive inputs regarding work process, procedure, work environment, tools and equipment etc.
• Making safe electric vehicles to be worked on by junior technicians
• Provide technical input to spare parts staff to assist in correct part and tooling identification and supplyMaintain safe working environment for anyone work on or near electric vehicles, working closely with HSSE and providing recommendations as required

WHAT EQUIPS YOU FOR THE ROLE:

• 5-7 years’ experience as Diagnostic Technician, retail automotive experience.
• Valid UAE driving license