Material Damage Team Manager

at  Kemper

Location(s)
Los Angeles, California
Details
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Position Summary:
Kemper is seeking a Material Damage Team Manager to manage the Los Angeles, CA area. As part of the Kemper auto claims team, you are part of the team that delivers on a promise to provide exceptional service to our customers who have experienced a recent insurance loss. As Team Manager, you are the direct management for the material damage appraisers, providing them with technical expertise, guidance on regional claim estimating issues, and providing training as appropriate.

Position Responsibilities:

• Clearly define, document, and communicate performance expectations for the Material Damage team. Mentor, coach, and train direct reports to achieve desired goals and position objectives.
• Monitor and document ongoing performance utilizing objective data and subjective observations to measure individual and team performance results.
• Collaborate with direct reports to provide accurate and ongoing performance feedback and promote career development.
• Partner with Human Resources to develop and administer performance development plans, when appropriate.
• Recommend employees for promotions, salary adjustments, and termination as necessary.
• Assist Sr. Manager in analyzing management report data to identify trends that impact customer service, quality, and profitability.
• Proactively assess claims outcomes and assist in developing strategies to maintain or improve performance.

Position Qualifications:

• 3+ years’ experience with automobile physical damage estimating and/or repair and experience with total loss evaluation and salvage handling.
• Prior supervisor or management experience preferred.
• Good analytical skills necessary to evaluate production staffing requirements, and to problem solve and make decisions.
• Familiarity with computer estimating system(s) and auto construction and repair techniques.
• Must apply for and maintain all applicable licenses required by the state to which the individual is assigned.
• May need to travel on short notice.
• Heavy workloads, subject to deadlines, constant interruptions.
• Position requires the ability to work in potentially adverse weather conditions and the ability to view all parts of a vehicle including the interior and undercarriage.
• This is a remote position working in the Los Angeles, CA area.

The range for this position is Hiring Range $70,700.00 to $120,900.00. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

• Clearly define, document, and communicate performance expectations for the Material Damage team. Mentor, coach, and train direct reports to achieve desired goals and position objectives.
• Monitor and document ongoing performance utilizing objective data and subjective observations to measure individual and team performance results.
• Collaborate with direct reports to provide accurate and ongoing performance feedback and promote career development.
• Partner with Human Resources to develop and administer performance development plans, when appropriate.
• Recommend employees for promotions, salary adjustments, and termination as necessary.
• Assist Sr. Manager in analyzing management report data to identify trends that impact customer service, quality, and profitability.
• Proactively assess claims outcomes and assist in developing strategies to maintain or improve performance