Material Damage Telephone Claims Representative I - National General

at  National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

JOB DESCRIPTION

Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

EDUCATION

• 4 year Bachelors Degree (Preferred)

EXPERIENCE

• 2 or more years of experience (Preferred)

EDUCATION & EXPERIENCE (IN LIEU)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

KEY RESPONSIBILITIES

• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority