Maternity Cover - Customer Care Specialist

at  Jacobs Douwe Egberts

Maternity Cover - Customer Care Specialist
Operations Professional
Middelfart
Full-time
Denmark
Job Description

ARE YOU READY TO JOIN THE WORLD’S LARGEST PURE-PLAY COFFEE AND TEA COMPANY? DO YOU KNOW HOW TO KEEP A STEADY OVERVIEW IN A FAST-MOVING ENVIRONMENT AND HAVE A NATURAL PASSION FOR COFFEE?

For our Customer Care Team in Middelfart, we are searching for a customer care specialist to join our team for a one-year maternity cover.
You will be a part of the Coffee Solution team and work within the B2B segment. Here, you will collaborate with various stakeholders, not just locally, but across JDE. As a person, we see that you are Structured, and teamplayer, Further, you take responsibility for your tasks, and have a natural curiosity in learning and developing.

COMPANY DESCRIPTION

For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. JDE is part of JDE Peet’s, the world’s largest pure-play coffee and tea company. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future.
Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading brands in the Nordics such as Gevalia, Espresso House, Café Noir, L’OR, Senseo and Pickwick.

• Central role in customer interaction & satisfaction.
• Handling of customer inquiries & complaints.
• Handling phone calls and supporting our customer request.
• Collaborate across departments.
• Dashboard work, monitoring and work assignments.
• Machine master data
  We do not expect you to possess all qualifications, but we value the right personality and cultural fit.
  Qualifications