Mechanical Service Writer Supervisor

at  DENRAY TIRE

Denray Tire is a proud, family-owned business with deep roots in the Manitoba and Saskatchewan community. We are committed to ensuring the safety and well-being of our customers and team members, and we believe in giving back to the community that has supported us for decades. As we continue to grow, we are excited to recruit for a Mechanical Service Writer Supervisor for our Oak Point Highway location.
In this role, you will deliver exceptional customer service to our private passenger vehicle clients, ensuring a smooth and positive experience. You will also oversee the shop floor, supervise mechanics and technicians, coordinate parts and inventory, and ensuring efficient work order scheduling.

Duties and Responsibilities:

• Customer Service: Assist customers in a friendly, professional, and efficient manner, providing clear explanations of services and maintaining a positive customer experience.
• Appointment Management: Communicate with customers via phone, text, and email to book and confirm appointments, ensuring schedules are organized and efficient.
• Vehicle Inspection: Conduct initial vehicle inspections with customers, reviewing service needs and discussing recommended repairs or maintenance.
• Service Estimates: Generate accurate service order estimates and quotes, providing clear explanations of costs and work required.
• Customer Inquiries: Confidently answer customer questions or promptly seek the correct information when necessary to maintain trust and transparency.
• Post-Repair Follow-Up: Follow up with customers after repairs to ensure satisfaction and address any additional concerns.
• Complaint Resolution: Address and resolve customer complaints quickly, maintaining professionalism and a solution-oriented approach.
• Parts Management: Oversee parts ordering, ensuring adequate inventory levels and managing returns efficiently.
• Work Order Scheduling: Ensure work orders are scheduled promptly, accurately, and efficiently to maximize productivity and minimize downtime.
• Shop Organization: Ensure the shop floor is organized and clean, with tools and equipment properly maintained and easily accessible.
• Team Supervision: Lead a team of mechanics and technicians providing guidance and support as needed.
• Quality Control: Monitor service quality and ensure all work meets company standards and customer expectations.
• Sales: Promote additional services when required and appropriate.
• Technology & Software: Use automotive software systems to manage service orders, customer information, and inventory, ensuring accurate record-keeping and efficient workflow.

Qualifications:

• Experience: Minimum of 5 years in an automotive service writer or advisor role, with at least 1 year in a supervisory or leadership position, or ready for this next step in your career.
• Technical Knowledge: Strong understanding of automotive systems, repairs, and maintenance procedures to accurately assess service needs and provide recommendations.
• Customer Service: Proven ability to deliver exceptional customer service, build rapport, and resolve conflicts while maintaining a professional and friendly demeanor.
• Leadership Skills: Demonstrated leadership and team management skills, with the ability to coach, mentor, and motivate a team of shop professionals.
• Organizational Abilities: Excellent organizational and multitasking skills, with the capacity to manage scheduling, workflow, and work order assignments in a busy service department.
• Communication: Strong verbal and written communication skills to effectively interact with customers, service technicians, and management.
• Sales Ability: Proficient in recommending and selling automotive services.
• Problem-Solving: Adept at troubleshooting customer issues and providing practical solutions to enhance service satisfaction.
• Attention to Detail: Meticulous attention to detail in managing service orders, billing, and ensuring service quality control.
• Technology: experienced with automotive software systems, including service management software.

Why Join Us?
At Denray Tire, you’ll be part of a close-knit team that values integrity, safety, and community. We offer a supportive environment where your creativity and ideas will have a direct impact on the growth and success of our business. This is a unique opportunity to shape a new role and be an integral part of a family-owned company that truly cares about its people and customers.
Denray Tire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time

Additional pay:

• Commission pay

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Automotive repair: 5 years (preferred)

Work Location: In perso

• Customer Service: Assist customers in a friendly, professional, and efficient manner, providing clear explanations of services and maintaining a positive customer experience.
• Appointment Management: Communicate with customers via phone, text, and email to book and confirm appointments, ensuring schedules are organized and efficient.
• Vehicle Inspection: Conduct initial vehicle inspections with customers, reviewing service needs and discussing recommended repairs or maintenance.
• Service Estimates: Generate accurate service order estimates and quotes, providing clear explanations of costs and work required.
• Customer Inquiries: Confidently answer customer questions or promptly seek the correct information when necessary to maintain trust and transparency.
• Post-Repair Follow-Up: Follow up with customers after repairs to ensure satisfaction and address any additional concerns.
• Complaint Resolution: Address and resolve customer complaints quickly, maintaining professionalism and a solution-oriented approach.
• Parts Management: Oversee parts ordering, ensuring adequate inventory levels and managing returns efficiently.
• Work Order Scheduling: Ensure work orders are scheduled promptly, accurately, and efficiently to maximize productivity and minimize downtime.
• Shop Organization: Ensure the shop floor is organized and clean, with tools and equipment properly maintained and easily accessible.
• Team Supervision: Lead a team of mechanics and technicians providing guidance and support as needed.
• Quality Control: Monitor service quality and ensure all work meets company standards and customer expectations.
• Sales: Promote additional services when required and appropriate.
• Technology & Software: Use automotive software systems to manage service orders, customer information, and inventory, ensuring accurate record-keeping and efficient workflow