Medical Alarm Representative

at  Healthcare of New Zealand

WHO ARE WE | KO WAI MĀTOU?

Freedom Medical Alarms is a joint venture business between Healthcare NZ and Wellington Free Ambulance. All Freedom clients have their alarms monitored through the Central Ambulance Communications centre run by Wellington Free Ambulance.

The Medical Alarm Consultant reports to the Freedom Alarms Manager and is responsible for providing the highest possible standard of medical alarm service, educate prospective clients about the service and completion of installed alarms and provide excellent client support, accurately completing documentation, and complying with the Code of Conduct and TSANZ service standards.
This would suit a contractor, however, we are open to those looking for casual work. Our standard hours of operation are 8:00am - 5:00pm Monday - Friday based in Kirikiriroa Hamilton or Tauranga or Ōtepoti Dunedin

Responsibilities may include but will not be limited to:

• Complete any Alarm swap out within required timeframes
• Ensuring verbal and written communications are appropriate for the intended audiences
• Ensure that the functionality of the newly installed medical alarm is explained to client and appropriate testing is carried out at all times
• When booking appointments to visit clients, offer them the choice of having a support person or next of kin with them