Medical Appointment Clerk

at  AAI

REQUIREMENTS:

Education. Associate of Science in Nursing Program from an approved National League of Nursing. Associate of Science if for an RN license; LPNs obtain a certificate and then take their LPN board exam.

License/certification. Current, active full, and unrestricted License to practice Nursing in accordance with State Board requirements. Nurse applicants must be current U.S. licensed Practical Nurses.

• The license cannot be under investigation nor have any adverse action pending from a Nursing Sate Board or national licensing/certification agency.

Experience: One year of clinical nursing experience within the last 3 years. Previous experience in Utilization Management is not required. Employment in the nursing field within the last 12 months is mandatory.

• Must be a US Citizen.

• Possess excellent oral and written communication skills, interpersonal skills, and have strong working knowledge of computers, specifically the Internet, Microsoft Word, Microsoft Access, Microsoft Excel, and Windows.
• Possess leadership skills and the ability to appropriately manage appointment linestaff. Experience in a management role preferred.
• Keeps other appointment clerks up-to-date on all appointing protocols and guidelines
• Maintain staffing to ensure appropriate line coverage; coordinate with MTF contract manager.
• Responsible for keeping Appointing Office Key Performance Indicators within the standards outlined in AFI 44-176 Access to the Care Continuum.
• Interfaces with clinical staff to ensure the appropriateness of appointment bookings.
• Acts as lead appointment clerk in the MTF, providing oversight of patient appointments made by all appointing clerks within the MTF
• Assists Group Practice Manager with review and revisions of appointment line protocols.
• Assist in creating follow-up appointments and taskers for patient follow-up visits and telephone consults.
• Enter accurate and concise information into telephone consults and appointments.
• Leads the appointment line staff in accordance with Access to MTF instruction.