Medical Assistant

at  Novant Health GoHealth Urgent Care

Novant Health, one of the nation’s leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Charlotte, Winston-Salem and Asheville regions.
At Novant-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!
The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients’ charts. May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. Prepares treatment rooms for examination of patients.

EDUCATION

• High School Diploma required
• Graduate of a Medical Assisting Program preferred

WORK EXPERIENCE

• Medical Assistant experience preferred
• Front Desk experience preferred

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Basic Medical Assistant duties
• Ability to type quickly, basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference
  All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
  For applicants in California, please review our California Consumer Privacy Statement here.

• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception is well maintained
• Conduct courtesy call-backs for patient follow-up.
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• All other duties as assigned.