Medical Claims Specialist (12mo fixed term)

at  AIA

BELIEVE IN BETTER

Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s finding new ways to not only better people’s lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
The opportunity:
As a Medical Claims Specialist in this 12-month role, you will be responsible for the assessment of medical claims by liaising with clients, health professionals and advisers and processing claim payments ensuring a high level of accuracy.
Come join our dedicated team and work in a fast-paced environment, providing empathy and great customer service to our clients!

Key responsibilities include:

• Assessing each claim under the benefits of the policy and ensuring the claim is applicable and within the parameters of the policy
• Customer queries are promptly responded to with an empathic and caring approach
• Liaising with providers, including hospitals and specialists, about client claims
• Supporting the Health Claims Manager with new initiatives and process improvements
• Contributing to a positive team culture.

Ideally, you’ll bring:

• Experience working in insurance or a medical-related role
• Knowledge in understanding policies and medical terminology
• Able to work with a variety of stakeholders and create positive working relationships
• Savvy using several systems and applications
• Good verbal and written communication skills.

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their ‘better’. We do this by offering:

• Opportunities to grow within the business through internal mobility
• Competitive employee benefits that include an extra day of leave each quarter to recharge
• A supportive and inclusive workplace
• Flexible working arrangements.

If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Job ad expires Monday 9th of September, close of business.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
Anna.Drury@aia.com
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date

• Assessing each claim under the benefits of the policy and ensuring the claim is applicable and within the parameters of the policy
• Customer queries are promptly responded to with an empathic and caring approach
• Liaising with providers, including hospitals and specialists, about client claims
• Supporting the Health Claims Manager with new initiatives and process improvements
• Contributing to a positive team culture