Medical Devices Training Support Officer

at  QE Facilities

To be the 1st point of contact for the service, handling customer enquiries as required. This will include managing system accounts and/or providing required compliance information. Support the delivery of Trust wide training programmes for medical device training. Must also deal with any issues and queries relating to Learning Management System (LMS).
Ensure electronic systems are suitably integrated where possible to offer cross functionality i.e. training data base with e-learning software, asset registers, ESR etc, to offer a workable LMS. Develop and maintain good working relationships across relevant departments in relation to software utilisation and data correlation. Help develop training guides/ aide memoirs (in line with supplier detail) and enable staff access to personal training records within the chosen electronic solutions; this must ensure effective operation of the systems from a user perspective, but protection against data loss or unofficial data changes.
Work with Procurement to ensure the necessary information is obtained from the supplier to create an effective training programme before the equipment is delivered, ensure upgrades are adequately communicated, and decommissioned equipment data is suitably archived. To provide administrative support with new equipment deployment planning. Work to ensure the development of new training materials are delivered according to pre-planned time scales, including the development of e-learning packages, video recording and editing, proof testing etc. This is also inclusive of following validation processes and ensuring training materials are suitably refreshed to reflect expert guidance and updates.
Supports the services response to safety alerts, liaising with appropriate stakeholders and helping to provide an appropriate response. To organise/schedule meetings, provide papers/information, take minutes and circulate within agreed timescales. Supports administration of the Medical Devices Learning Management System (LMS), ensuring a high level of data quality for reporting of project outcomes. Communicate and arrange training events for medical device users.
To ensure accurate, timely information is entered and maintained on the appropriate databases and all records are updated. Develop full understanding and individual utilisation of associated supportive software / technologies required for the role and support its wider application across the Trust. Undertake audits to support the services annual program. Work to promote the service, best practice, and Trust-wide competence within clinical arenas.
Support admin requirements in attaining and supporting quality standards, i.e. manage document controls such as Management Procedures and Standard Operating Processes in line with ISO Standards, Policy, National Guidance and Regulation. Keep abreast of new emerging training and medical device technologies that may support the service. Be mindful of clinical advancements and associated technical developments.
Acknowledge own individual responsibilities under the Health and Safety at Work Act, identify and report as necessary any untoward accident, incidents, or potentially hazardous environments. Ensure that personal information for patients, staff and others is accurate, up to date, treat as confidential, securely stored at all times in compliance with the Data Protection Act 1998, the Caldecott principles and the common law duty of confidentiality. Must follow the record keeping guidelines established by the Trust to ensure compliance with the Freedom of Information Act 2000. Participate in Continuing Professional Development and appraisal.
Take responsibility for completing own mandatory training and other service-based training within designated time limits to prevent breaches in compliance. Willingness to attend relevant training throughout the duration of being in post, this may include overnight stays away from home. Provide expertise in relation to hard and software to department staff and the wider trust in relation to the LMS. Will be responsible for delivering value, reducing waste and better utilisation of resources to effect more efficient, higher quality and safer, service outcomes.
You will be expected to carry out any other duties that may reasonably be required or requested by your line management in with your skills, knowledge and experience and the needs of the business. This will include undertaking admin duties as required for the wider team within Medical Engineering

Please refer the Job description for details