Medical Group Front Office Specialist - Outpatient Clinic

at  Presbyterian Healthcare Services

Overview:
The Medical Group Front Office Specialist coordinates the encounter or episode process for the customer/patient including scheduling appointments, entering referrals, updating patient demographics and facilitating the Advanced Access process, as well as manning the Call Center for the Clinic.
Type of Opportunity: Full Time

• Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions. Monitors the daily patient schedule, places reminder calls and identifies no shows for rescheduling.
• Ability to review schedule, anticipate errors and take corrective action.
• Verifies patient demographics and insurance information.
• Answer telephones, takes complete and accurate message and relays information appropriate party to support operational aspects of patient care. Ability to answer questions regarding hospital and departmental operations, policies and procedures.
• Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties. Responsible for responding to requests within the scope of the job to include mailing or faxing requested material to other PHS departments facilities and other appropriate facilities.
• Maintains and fosters effective customer relations with patients, providers and the public by listening, responding, and documenting customer phone inquiries and complaints. Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.
• Enters referrals into EPIC to support patient care.
• Exhibits extensive knowledge and understanding of the Advanced Access Process. Monitor provider schedules and correct as needed.
• Work with provider/nurse team to ensure patient access