Medical Information Project Team Leader (Consulting)

at  Commercial Eyes

We have a unique opportunity available for an experienced Team Leader to join our Medical Information team. This position reports to the Medical Information Manager, based in Melbourne.
Commercial Eyes is Australia’s leading pharmaceutical and medical device commercialisation company. With a team of over 100 staff and 22 years of experience, more than 800 pharmaceutical, medical device, diagnostic, and consumer healthcare companies rely on our expertise and insights.
In 2024, Commercial Eyes has become a part of ProductLife Group and this partnership unlocks numerous synergistic opportunities for both organisations and their clients. ProductLife Group’s global presence and expertise, combined with the regional knowledge and capabilities of Commercial Eyes, will enable ProductLife Group to deliver enhanced services and solutions to its clients.
We are changing the way people work in one of the most regulated and complex industries in the world. Creating a collective success story for our people, our life science partners, and their patients.
Our culture of ownership and transparency empowers our team to achieve goals they did not think possible. For all those on board, it is a challenging and rewarding journey. We are innovative, fast learners, and experts in our field.
Our services are improving health outcomes and making a real difference in people’s lives. By joining our team, you are joining us in our mission to help our clients deliver a healthier tomorrow for Australia and beyond. We share a vision with our clients to make an impact on the future of human health. And we partner with them to transform therapeutic innovation into market realities for patients and healthcare, in Australia and beyond.

THE OPPORTUNITY

We are seeking a dedicated Medical Information Project Team Lead responsible for the day-to-day operational management of the assigned project portfolio within our Medical Information team. This role involves managing client projects and ensuring the delivery of high-quality medical information services in compliance with internal SOPs, client requirements, and regulations. This is a full-time position, reporting to the Medical Information Manager.
The successful candidate will deliver project portfolio objectives, ensuring teamwork, cross-functionality, and productivity within the team. The role also includes managing customer relationships to provide excellent client service and encourage value-based professional conduct. If you are a motivated individual with a passion for operational excellence and client satisfaction, we invite you to apply for this exciting opportunity.

DESIRED QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in science, pharmacy or other scientific discipline.
• Minimum of 3 years’ experience in a Medical information role, with supervisory experience, in a pharmaceutical company or Medical Affairs environment.
• Strong knowledge of medical literature and drug information databases and ability to evaluate and communicate scientific data.
• An understanding of Industry Codes in Australia and New Zealand with understanding of requirements for safety reporting and experience with Quality Management System, including documentation management.
• Client management and/or consulting experience is highly regarded.
• Experience in retail or hospital pharmacy and consulting is preferred, demonstrating your comprehensive understanding of the healthcare environment.

SOME KEY RESPONSIBILITIES INCLUDE:

• Lead and support project teams, acting as the primary point of contact for clients and projects.
• Ensure strategic and technical project outcomes, reports, and presentations meet deadlines and client requirements.
• Manage client setup, contracts, and ensure reporting of Adverse Events (AEs) and Product Complaints (PCs).
• Develop strong client relationships to enhance satisfaction, loyalty, and business growth and contribute to client retention through high-quality consulting services.
• Monitor project activities and provide regular reports according to KPIs and timelines.
• Support internal and external audits and follow-up actions.
• Ensure timely, accurate responses to customer requests, meeting industry standards and maintain standard responses in the medical information database.
• Liaise with clients to resolve inquiries and anticipate regulatory implications of emerging safety issues.
  Our head office is based in the heart of Melbourne’s CBD, where we operate from a collaborative workspace. We operate under a hybrid model and offer flexibility in accordance with our company’s flexible work policy.

If you are shortlisted for this role, this is what you can expect throughout the process.

• Phone screening interview
• Interview with a member of the People, Learning and Performance team and the Hiring Manager
• Case study / role play
• Reference checks
• Psychometrics tes