Medical Information Specialist III - Nurse - Oncology

at  Thermo Fisher Scientific

REQUIREMENTS:

Bachelor’s degree in Nursing or equivalent and relevant formal academic / vocational qualification
Active North Carolina RN license required or Nurse Licensure Compact (NLC) equivalency
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

• Certification as an MIS Nurse II or III with oncology certification from one of these accreditation organizations OCN®, CPON®, AOCNP®, and/or AOCNS®
• Proven experience in the field of medical information and technology.
• Strong commitment to delivering exceptional customer service, coupled with a drive for success.
• Strict attention to detail and the ability to handle complex scientific challenges.

THE SHIFT FOR THIS ROLE IS MONDAY - FRIDAY, ROTATING BETWEEN THE HOURS OF 8AM - 8PM.

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.
Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.
Thermo Fisher Scientific Inc. is seeking a highly skilled and motivated individual to join our team as a Medical Information Specialist III - N. In this information technology role, you will have the opportunity to make a significant impact on the healthcare industry by providing exceptional support to our customers.

RESPONSIBILITIES:

• Apply your oncology certification from any of the following accreditation organizations: OCN®, CPON®, AOCNP®, and/or AOCNS®, in order to deliver accurate medical information to customers.
• Collaborate with cross-functional teams to successfully implement information technology solutions.
• Conduct rigorous research to determine the most up-to-date medical information and ensure its accuracy.
• Compete with the best in the field to deliver world-class customer service and support.
• Engage in continuous professional development to stay at the forefront of medical advancements.
• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains expert knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries. Serves as subject matter expert for designated areas of knowledge, including diseases, processes and products.
• May review and approve responses by other team members, assist with regular quality checks and provide training and coaching on processes for managing inquiries, database and technology training.
• Functions in a lead role and exercises judgment to resolve issues on behalf of management. May act as liaison to the client and performs other duties as assigned

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

• Certification as an MIS Nurse II or III with oncology certification from one of these accreditation organizations OCN®, CPON®, AOCNP®, and/or AOCNS®
• Proven experience in the field of medical information and technology.
• Strong commitment to delivering exceptional customer service, coupled with a drive for success.
• Strict attention to detail and the ability to handle complex scientific challenges