Medical Office Administrator (MOA)

at  The Newly

JOB DETAILS

Status: Full-time, permanent
FTE: 1.0 (40 hours/week)
Vacancies: 1
Schedule: Monday – Friday, 8:00 a.m. – 4:00 p.m.
Location: The Newly Institute Kelowna Clinic (2755 Tutt St #210, Kelowna, BC V1Y 0G1)

CLIENT SERVICE ACCOUNTABILITIES

• Answer multi-line phone system and emails to ensure well timed communication with clients, community partners, and potential inquiries.
• Prioritize and respond to phone calls, voicemails, and emails in a timely manner. Disseminating information as necessary.
• Book and manage client appointments, including virtual appointments.
• Collaborate with Intake Coordinator to ensure the completion and booking of all client appointments, and processes.
• Attend the weekly multidisciplinary rounds to ensure up-to-date schedule changes, and bookings.
• Organize client materials such as backpacks, binders, and brochures. Ensure materials are available and ready for new clients and cohorts.
• Oversee logistical management of clinical programs. Maintain list of active participants, contracts, payments, and invoicing
• Welcome and orient clients to clinic space, providing high-quality customer service.

FINANCIAL ACCOUNTABILITIES

• Develop Intensive Outpatient Program (IOP)/Flex/Top Up and other private client payment plans, indicating payer, payment amount, method, interval, and dates.
• Update and revise of revenue tracking sheet to accurately reflect monthly payments of clients in IOP, Flex, and other private programs.
• Complete timely and accurate billings including WorkSafeBC and Medical Services Plan (MSP). Ensuring accurate payment, and resolution of rejected bills.
• Invoice clients and funders in Flex/IOP programs timely and accurately. Track payments, with follow-up as needed.

OPERATIONS/FACILITIES ACCOUNTABILITIES

• Communicate with facilities management, and contracting services, such as cleaning, repairs, IT, security, etc.
• Ensure proper maintenance and operation of office equipment.
• Organize The Newly Institute’s inter-clinic and collaboration logistic needs. Includes, but not limited to training, communication of schedules and information, virtual meetings, etc.

ADMINISTRATIVE ACCOUNTABILITIES

• Complete opening and closing duties, as required.
• Develop, maintain, and distribute client and clinical schedules such as WorkSafeBC (Return to Work) client IOP/Flex clients, physician schedules and absences, clinician schedules and absences.
• Develop and maintain of client files and associated information and documents in both EMR and shared drive. This includes but is not limited to WorkSafeBC S Filters, referrals, historical documentation, and other supporting documentation and information.
• Prepare and distribute clinical documents such as WorkSafeBC or RCMP reporting, IOP/Flex discharge summaries, prescriptions, doctor’s notes, and other associated documents.
• Handle and distribute mail.
• Prepare monthly data submissions.
• Facilitate the delivery and post office items and information.
• Fax, scan, shred, and photocopy documents.
• Oversee ordering of office equipment and supplies.

EXPERIENCE

• A minimum of 2 years of experience as an office or clinic administration in a fast-paced environment is required.
• A minimum of 2 years of experience providing superior client service is required.
• Experience with WorkSafeBC billing, online billing, and scheduling is an asset.
• Equivalencies of experience may be considered.

EDUCATION

• A post-secondary certificate or diploma in Medical Office Administration or Administrative Information Management is required.
• Equivalencies of education may be considered.

ACCESSIBILITY

The Newly Institute welcomes and encourages applications from persons with disabilities or those seeking accommodation based on any other protected ground. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email careers@thenewly.ca.

Reporting to the Manager of Clinical Services, you will be responsible for client service, finance, administrative, facilities management and technical duties. This role acts as the face of the Clinic, providing customer service excellence. The Medical Office Administrator also plays a crucial role in providing accurate financial documentation. Comprehensive and accurate administration of client electronic records and reports is an important aspect of the MOA’s role. You’ll work in a fast-paced environment as an integral member of a dynamic multidisciplinary team, while sharing our core values of communication, community, excellence, health, and innovation.