Medical Office and Special Project Support

at  Akausivik Inuit Family Health Team

JOB SUMMARY

The Medical Office and Special Project Support provides reception and administrative responsibilities while working conjointly with the team of physicians, RNs, and other service providers to support and liaise with individuals and families. This position also provides special project support to the Executive Director and clinic as needs arise.

SKILLS/QUALIFICATIONS REQUIREMENTS:

• Education in Office Administration, Medical Terminology, or combination of relevant education and experience
• 1-3 years of community health experience with the Inuit community, an asset.
• Experience with clinical management system/electronic medical records (or willing to be trained)
• Demonstrated knowledge of Inuit health issues and culture
• Knowledge/training/experience with medical terminology and Inuktitut interpretation thereof
• Knowledge/training/experience with resources within or outside of her/his community
• Ability to work in an inter-professional team environment and effectively with all members of a health care team
• Ability to prioritize, manage time effectively and be flexible in a very active work environment
• Competency in computer-based programs (Microsoft Programs – Access, Word, Excel), and basic IT services
• High level of accuracy and attention to detail
• Experience maintaining data entry, documentation, and action item requirements
• Proficient verbal and written communication skills are required. Ability to communicate in Inuktitut is considered an asset.

• Reception duties: answering phone calls, booking appointments, confirming appointments, meeting and greeting visitors and patients.
• Assist the Executive Director and clinic with special projects by conducting research, drafting, website support, or other related tasks as may be required.
• Troubleshoot basic IT issues in the workplace, acting as a liaison between staff and the external IT provider for more complex technical challenges.
• Facilitate flow of patient waiting area and exam rooms.
• Clerical duties: process correspondence, mail, faxes, document scanning, data entry, filing, records management.
• Assist patients with Non-Insured Health Benefits (NIHBs).
• Explore community resources and facilitate referrals for patients, and coordinate the booking/referral processes.
• Facilitate communication: language and culture interpretation as needed.
• Assist in the resolution of issues regarding access and barriers to health.
• Assist in linking families to services, resources and supports they need.
• Facilitate comprehensive, seamless care as patients navigate AIFHT, hospital, and community services.
• Maintain required patient information.
• Other related duties and activities as may be assigned.