Medical Office Assistant/Booking Clerk

at  Digestive Health Clinic

IMMEDIATE START REQUIRED

The Booking Clerk handles basic clinical tasks and performs administrative duties, thereby being of help to physicians and ensuring appointments and tests carried out efficiently. He/she must be equipped to maintain daily front desk operations and interactions with patients and their families/friends.

SKILLS AND ABILITIES

• Ability to use logic, critical thinking and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Actively communicate information verbally and in writing by conveying it as appropriate for the needs of the audience.
• Ability to read and understand information and ideas presented in writing.
• Strong computer skills (MS Office Suite)
• Possess and exude a friendly, empathetic and professional disposition.
• Exceptional customer service skills.
• Ability to collaborate effectively with all members of the healthcare team, including patients and their family members
• Excellent telephone manner and interpersonal skills.
• Ability to perform duties in a professional manner.
• Strong organizational and attention to detail skills.
• Ability to multi-task and possess solid time-management skills.

QUALIFICATIONS—EDUCATION AND CERTIFICATIONS

• High School diploma.
• Medical Office Certificate from a recognized training facility
• Medical Terminology Certificate or equivalent, an asset
• Up-to-date Basic Cardiac Life Support (BCLS), an asset.
• Minimum one year’s experience in customer/client/patient service, an asset.

PHYSICAL REQUIREMENTS

• Extended periods of sitting.
• Lifting of 50lbs or less.
• Climbing of stairs (elevator available

• Greets all patients and visitors to the Clinic. Registering patients in and out of the Clinic.
• Triage referrals, scheduling procedures, consultations and follow up visits
• Addresses patient questions and queries.
• Answers telephone calls and addresses or forwards inquiries as appropriate.
• Proficiency with Electronic Medical Records (EMR) system to schedule and confirm patient appointments.
• Carries out measures to ensure the sanitizing of equipment, counter tops and other surfaces to prevent the spread of diseases
• Provides administrative office support services including filing, data entry, scanning documents, photocopying, and faxing.
• Maintains confidentiality at all times.
• Responsible for opening and closing of Clinic on a daily basis.
• Provides general maintenance of equipment to ensure safety (preventing slips, trips and falls).
• Maintains cleanliness of the Clinic (restrooms checks, mopping etc.).
• Provides administrative support to medical and administrative staff.
• Monitors the stock of office supplies.
• Other duties as assigned.