Medical Office Assistant

at  Cowichan Tribes

EMPLOYMENT OPPORTUNITY

Medical Office Assistant
Reference No. TWT-SSC-MOA-0125
Pursuant to section 41 of the BC Human Rights Code, preference may be given to applicants of Indigenous ancestry.
We thank all applicants in advance but only shortlisted candidates will be contacted.
PURPOSE: Reporting to the Slhexun sun’ts’a’ Clinic Manager, the Medical Office Assistant (MOA) will provide reception, administrative support, and medical assistant services to assigned programs within the Ts’ewulhtun Health Centre. This is a full-time, permanent position working primarily in office with minimal local travel required. Evening hours may be required depending on program needs. Hours may vary, for example 8:30 a.m. to 4:30 p.m. or 9:30 a.m. to 5:30 p.m. depending on program needs.
COMPENSATION AND BENEFITS: Cowichan Tribes offers an excellent benefits and pension plan available after successful completion of the probationary period. The position includes paid training, paid vacation and paid sick leave. Depending on experience, the position starts at $25.41 to $26.94 per hour ($46,237.39 to $49,027.76 annually).

EDUCATION AND EXPERIENCE: (PLEASE ATTACH ALL REQUIRED DOCUMENTS)

• Medical Office Assistant Certificate
• 2 years’ experience as a Medical Office Assistant
• An equivalent combination of relevant post-secondary health-related education and relevant work experience may be considered
• First Aid Certificate/ CPR Level C required
• WorkSafe Hazardous Materials Information Systems (WHMIS) Certificate
• Valid class 5 BC Drivers’ License and reliable vehicle required
• Criminal Record Check (CRC) with vulnerable sector check required

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of or willingness to learn about culture, customs, and traditions of Cowichan people
• Experience working in a First Nations’ Community Health Setting
• Knowledge of Hul’q’umi’num language an asset
• Able to foster and build relationships within a diverse population
• Knowledge of internal and external community health resources
• Knowledge of BC Medical Service Plan billing process an asset
• Certificate in or related knowledge of medical terminology
• Knowledge of Microsoft Office Suites programs
• Knowledge of Electronic Medical Records (EMR) such as Mustimuhw or MedAccess EMR
• Well-developed written, oral, and interpersonal skills
• Ability to handle potentially stressful situations in professional manner
• Time management with the ability to multitask different tasks simultaneously
• Comply with legal obligations as well as with professional, ethical and organizational standards that ensure privacy, security and confidentiality in the workplace
• Physical and mental ability to perform related duties

• Greet patients/visitors arriving to the clinic
• Demonstrate a professional & positive demeanor when responding to inquiries in person, by phone or by mail
• Conduct basic clinical skills that contributes to safe, efficient flow and management of clients and tasks
• Manage telephone calls and perform administrative duties such as: operating a multi-line phone system to answer, screen and forward calls; take messages; direct callers to the appropriate contact or services; provide basic program/service information; make calls out to community members as needed
• Take and record telephone, email, fax or written messages and directs to the appropriate staff member
• Send & receive faxes as needed, manage the import/export pool in MedAccess
• Ensure patient files and demographics are accurate and up to date with each encounter
• Communicate staff sign in and time keeping as required
• Health Records Management: use of electronic medical record (EMR) to locate, receive, produce manage and organize data and information using secure file management systems (MedAccess & Mustimuhw EMR)
• Apply basic billing procedures to record and complete basic financial functions as required
• Document creation, formatting and design such as use of mail merge, use of forms, field and templates i.e. through mapping images to create forms within EMR as directed
• Use of information systems software such as Microsoft Word, Excel and Publisher
• Medical Device Reprocessing (MDR): demonstrates responsibility and accountability of MDR duties by performing duties in ethical & legal manner to ensure patient safety
• Use infection prevention and control measures in all areas of clinical practice; follows written work instructions and perform MDR tasks including cleaning, disinfection and sterilization of medical instruments & devices; safely and correctly operates related equipment; complete required documentation
• Complete required training and demonstrates knowledge prior to performing any MDR tasks
• Monitor and manage office supply ordering for assigned programs when required
• Maintains inventory of equipment/tools/materials & recommends purchasing to appropriate staff member
• Pick up and drop off clinic laundry, supplies, mail/documents as needed
• Draft and prepare a variety of documents as needed, such as posters, community newsletter inserts, reports, correspondence, etc.
• Update social media as required with clinic changes or other updates
• Ensures department policy, standards & procedures are followed, reports problems to manager & provides input into changes needed
• Attend department staff meetings when required
• Communicate patient care and refer clients to appropriate internal and external resources as needed
• Schedule patients for visits depending on type of treatment, length of time required, and staff schedules
• Confirm and remind patients about scheduled appointments and pending diagnostic tests & blood work
• Advocates for cultural safety of all community members while receiving health services
• Other related duties as required