Medical Office Assistant

at  Crowfoot Village Family Practice

Who we are:
Crowfoot Village Family Practice (CVFP) is an innovative team that cares for more than 24,000 new-born to geriatric patients from Calgary and the surrounding area. Our team includes physicians, a nurse practitioner, registered nurses, pharmacists, a health management nurse, respiratory educators, a behavioral health consultant, medical office assistants and administrative assistants.
Our hours of operation are Monday – Friday 8:00 – 5:00pm.
We are looking to hire full time, part time, and casual medical office assistants. This role would also be suitable for recent university grads, or current university students.

The Job:

• Acting as first point of contact for patients and visitors, welcomes and greets them in person or on the telephone
• Directing incoming calls received on a multi-line phone system
• Setting up and confirming doctor and referral appointments
• Faxing, scanning, filing of labs and documents in Electronic Medical Record (EMR)
• Maintain and update patient information on the EMR
• Protecting patient’s rights by maintaining highest level of confidentiality of health information
• Maintaining operations by following policies and procedures, reporting needed changes and maintenance of templates
• Providing support for ad-hoc projects

The ideal candidate:

• Deeply committed to supporting our patients and team members
• Genuinely friendly, kind, with a professional demeanor
• Ability to work in a team-based environment
• Adaptability – flexible and able to adjust approach to meet changing demands and situations including dealing with diverse people and personalities in a fast-paced environment
• Communication skills – strong verbal and written communication in person and on the phone. Able to listen effectively and express oneself in a clear and articulate manner
• Attention to Detail – ability to complete tasks accurately
• Organization skills – prioritizing and strong time-management skills

Qualifications

• Education: Medical office diploma or certificate preferred but not required
• Alternatively a university degree (completed or in process) in a health related field
• Ideal: 2-5 years’ experience in a medical office setting
• Knowledge of medical terminology
• Knowledge and experience with electronic medical records
• Experience in family medicine an asset
• Familiarity with medical clinic software, internet, Microsoft software (Word, Outlook, Excel), minimum typing speed of 40 wpm

Offers and Perks:

• The opportunity to work alongside a team of highly-skilled professionals
• Opportunity for learning, job advancement and leadership development
• Competitive wages
• Benefits and Employee Family Assistance Program
• Wellness program
• Annual team retreats
• Consistent work hours and a commitment to work/life balance
• Supportive team dynamics and regular opportunities for collaboration
• Wages to be negotiated and are dependent upon experience. Previous work in any aspect of healthcare

Location
Calgary, Alberta
Department
Clerical
Employment Type
Full-time/Part-time/Casual/Summer Students
Minimum Experience
Entry-level
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