Medical Office Assistant

at  First Nations Technical Services Advisory Group Inc

ABOUT THE ORGANIZATION

First Nations Technical Services Advisory Group Inc. (TSAG) is a not-for-profit provider of quality technical service and training for First Nations in Alberta. TSAG’s purpose is to assist First Nations in gaining the tools and knowledge they need to achieve and maintain high standards in technology and services within the community. This is a full-time position including weekends and will be located in Edmonton, Alberta.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Must have in clinic experience with TELUS Medaccess
• MOA Diploma
• At least 2 years’ experience as a Medical Office Assistant in a physician’s office or recent graduate from a recognized Medical Office Assistant Program.
• Strong Computer Skills and very comfortable working on computers in a virtual setting
• Excellent English skills, both written and oral
• Customer Service Experience
• Must have billing or referral experience
• Asset to have previous experience working in a virtual clinic

ROLE AND RESPONSIBILITIES

• Our Medical Office Assistants are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with our commitment to patient centered care. They ensure the efficient, professional and organized operation of the clinic office. A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence.

WHAT YOU WOULD DO:

• Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
• Answer telephone calls and emails and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic
• Coordinate virtual appointments
• Provide support to physicians in using the EMR
• Become a trainer and Super user of the EMR application
• Use electronic medical record files and coordinate the scheduling of future appointments for patients with all providers as directed
• Produce accurate end of day reports, weekly and monthly statistic reports
• Other administrative tasks as assigned by the Clinic Team Manager
• Record and prepare minutes of meetings, seminars and conferences
• Set up and maintain computerized information filing systems
• Create physician schedule and adjust schedule as required
• Complete accurate clinic billing
• Responsible for Booking, scheduling and reporting
• Responsible for submitting and reconciling shadow billings through the EMR

RESPONSIBILITIES

• Communication with patients including by phone, and by email and other virtual applications like Zoom
• Customer service activities including appointment bookings, prescription printouts, troubleshooting technology
• Office administrative tasks including processing mail, filing, and faxing.