Medical Office Assistant

at  KETA Medical Center

MEDICAL OFFICE ASSISTANT - MIDTOWN OR BROOKLYN

Job Title: Medical Office Assistant
Location: Midtown Manhattan or Brooklyn, New York
Type: Full-time, In-office, W2

ABOUT US

We are a compassionate and innovative Ketamine Treatment Center, committed to providing specialized mental health care to our patients. With locations in New York and New Jersey, we aim to offer a supportive environment where patients and staff alike feel respected and valued.

POSITION OVERVIEW

We are seeking a skilled and reliable Medical Office Assistant to manage essential front-office functions in a high-quality, patient-centered environment. In this role, you’ll oversee patient check-in/check-out, schedule appointments, verify insurance, manage incoming calls, track billing and payments, and maintain medical records. You’ll also handle inquiries from prospective patients, ensuring timely and compassionate follow-up. This position offers a chance to make a meaningful impact on patient care while working closely with a dedicated team.

QUALIFICATIONS

• 1-2 years of administrative experience in a medical office or healthcare setting..
• Strong oral and written communication skills, with a professional and friendly demeanor.
• High attention to detail, strong organizational skills, and a proactive work ethic.
• Proficiency in basic office software (Microsoft Office, scheduling software) and comfort with learning new systems.
• Ability to multitask in a fast-paced environment, maintaining a calm and professional approach with patients.

• Greet and assist patients during check-in and check-out, providing a welcoming and positive experience.
• Schedule patient appointments and coordinate with clinicians to optimize clinic workflow.
• Conduct insurance verification, ensuring accuracy and assisting patients with any questions.
• Answer incoming phone calls, addressing patient inquiries or directing them to appropriate team members.
• Track billing and payments, maintaining clear and accurate records.
• Organize and manage medical records in compliance with HIPAA regulations.
• Respond to and follow up on inquiries from prospective patients, maintaining a high level of responsiveness and care.