Medical Office Assistant (MOA) - Days (8-4 pm)

at  Radius Community Health Healing

About Radius Community Health & Healing
Radius provides interdisciplinary, team-based, person-centred primary health care for vulnerable Edmontonians with complex needs.
Through primary care and health promotion, Radius improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client-focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

JOB DESCRIPTION

Mon-Fri 8-4 pm
Permanent 1.0 FTE
Medical Office Assistants (MOAs) are an essential part of the team at Radius. Radius’s medical clinic operates on a team-based model – each clinical team includes nurses, MOAs, physicians, nurse practitioners, and outreach workers. MOAs fulfill vital roles within the clinic structure, with key responsibilities outlined below:

Key Responsibilities

• Clinic Flow Duties
• Operate the clinic’s electronic medical record (MedAccess)
• Check-in patients and update patient information, take vital signs and show patients to treatment rooms
• Schedule, coordinate, and confirm appointments
• Stock and set up treatment rooms as required
• Chaperone appointments as needed
• Coordinate medical documents and records
• Transcribe consult letters, and follow up with consult reports
• Prepare pre-op prep work
• Prepare lab requisitions
• Prepare invoices, scan and mail documents
• Prepare legal invoices and chart transfers
• Be responsible for data collection and compiling statistics
• Coverage for alternate Radius sites
• May include Supervised Consumption Site, Dental Clinic, and Offsite/Outreach locations.

Qualifications

• Completion of recognized Medical Office Assistant certificate program
• Minimum two years of experience in medical clinic operation or equivalent combination of education and experience

SKILLS AND COMPETENCIES

• Able to balance numerous demands and conflicting priorities with strong problem-solving skills
• Ability to work cooperatively within a multidisciplinary team
• Ability to demonstrate patience and understanding for those with addictions and behavioural disorders
• Ability to de-escalate clients in crisis
• Strong computer proficiency
• Experience with MedAccess EMR is considered an asset
• Experience with Office365 suite – Word, Excel, PowerPoint, Teams
• Database creation and maintenance
• Proficient typing ability
• Excellent written and verbal communication skills
• Understanding of trauma-informed care
• Must be able to operate within a harm-reduction model of care

• Clinic Flow Duties
• Operate the clinic’s electronic medical record (MedAccess)
• Check-in patients and update patient information, take vital signs and show patients to treatment rooms
• Schedule, coordinate, and confirm appointments
• Stock and set up treatment rooms as required
• Chaperone appointments as needed
• Coordinate medical documents and records
• Transcribe consult letters, and follow up with consult reports
• Prepare pre-op prep work
• Prepare lab requisitions
• Prepare invoices, scan and mail documents
• Prepare legal invoices and chart transfers
• Be responsible for data collection and compiling statistics
• Coverage for alternate Radius sites
• May include Supervised Consumption Site, Dental Clinic, and Offsite/Outreach locations