Medical Office Assistant - Patient Access

at  University of Illinois

MEDICAL OFFICE ASSISTANT - PATIENT ACCESS

Hiring Department: Patient Access
Hiring Unit: University of Illinois Hospital & Health Sciences System (UI Health)
Location: Chicago, IL USA
Requisition ID: 1026482
Posting Close Date: November 11, 2024
Position Number: CF3305,CE9824,CF1159

ABOUT THE UNIVERSITY OF ILLINOIS HOSPITAL & HEALTH SCIENCES SYSTEM (UI HEALTH)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.
This is a full-time and benefits eligible position. Hybrid and flexible work schedules are available. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.
UI Health is seeking (3) Medical Office Assistant staff to join our Patient Access team. This role reports to the Director of Revenue Management, Patient Access Services, who reports to the Associate CFO, who reports to Chief Financial Officer. Employees at this level are responsible for performing a variety of routine clerical duties in order to provide quality patient care in a health care facility. They receive on the job training and detailed instructions in order to perform patient-related clinical activities. They work under direct supervision from a designated supervisor.

MINIMUM QUALIFICATIONS REQUIRED:

• High School diploma or equivalent.

Preferred Qualifications:

• Bilingual language skills with the ability to read, write, speak and translate Spanish / English

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required 180 days of employment.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation

• Verifies patient demographics.
• Contacts patient and reviews / updates demographic information.
• Documents any changes in UI Health systems.
• When applicable, leaves patients voicemail and documents failed attempt to reach patient.
• Verifies and documents coverage and guarantor who is eligible for service.
• Determines if patient is eligible for intended care at UI Health.
• If necessary, contacts patient to obtain correct insurance information, or informs patient of UI Health self-pay policy.
• Updates all insurance / eligibility information in UI Health system.
• Ability to resolve missing registration errors in pre-registration and DNB work queues.
• Within UI Health work queues, documents and closes tasks upon completion.
• Updates work in progress on outstanding tasks.
• Maintains organization while completing tasks.
• May perform patient estimates and deposits, as necessary.
• Identifies and documents co-pay and estimated liability.
• Collects appropriate patient payment and processes receipts.
• Completes all required legal documents and obtains and scans all appropriate documents.
• Secures patient authorizations and financial clearance in the pre-access workflows.
• Provides excellent customer services to patients, providers, and clinic staff in person and via telephone.
• Completes interactions with respect and courtesy.
• Provides general information regarding UI Health when appropriate.
• Continues education on payers / payer requirements.
• Maintains technical knowledge of items necessary for financial clearance at UI Health for intended services.
• Stays up to date as policies and necessary documentation changes.
• Maintains competence and technical knowledge.
• Maintains a working knowledge of necessary registration and eligibility systems.
• Perform other related duties and participate in special projects as assigned.