Medical Office Assistant / Patient Care Coordinator - HYBRID - South Fresno

at  DaVita

2420 Del Paso RdSte 135, Sacramento, California, 95834-9673, United States of America
It takes a village to care for our patients and as a Medical Office Assistant / Care Coordinator (CC), you will be at the heart of all the action.
Our CCs work together as a team to facilitate the planning and organizing of all critical activities for our patients. The patients we care for are some of the most complex patients in and need an excellent care team to help manage their complex chronic conditions. The Care Coordinator works closely with our nurse practitioners, nurses, social workers, and dietitians to make sure our patients receive the highest quality care.

QUALIFICATIONS OF THE MEDICAL OFFICE ASSISTANT/CARE COORDINATOR:

• High school diploma or GED required
• Experience in a medical office or hospital setting a bonus
• At least two (2) years of experience in a professional office environment
• Ability to work with and resolve confidential information and/or issues using discretion and judgment
• Excellent verbal communication skills over the phone
• Proficiency with Microsoft Office/Excel/Outlook
• Patient engagement - candidates really need to be PATIENT-FOCUSED
• Commitment to service excellence and patient satisfaction

• Act in accordance with the DaVita, Inc. mission and values to deliver high quality support to our patients.
• Assist the field-based house calls team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
• Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
• Communicate directly with patients on a timely basis for all scheduling requirements.
• Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.
• Ensure that documents get to appropriate parties in a timely manner, without compromising confidentiality or patient privacy procedures.
• Communicate authorization/denial for services to appropriate parties.
• Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.