Medical Office Assistant/Receptionist

at  Affinity Family Wellness

ABOUT AFFINITY WELLNESS

At Affinity Wellness, we take a holistic approach to health, combining innovative treatments with personalized care to support the well-being of our patients. Our mission is to provide exceptional services across multiple allied health disciplines, promoting confidence, balance, and improved quality of life for every individual we treat.

JOB SUMMARY

Join Affinity Wellness as our Reception and Patient Experience Coordinator and become the warm, welcoming face of our clinic. In this pivotal role, you’ll deliver exceptional patient service while ensuring every visitor enjoys a seamless and positive experience. Your responsibilities will include managing appointments, addressing patient inquiries, and clearly communicating our range of services and products. Collaborating closely with our dedicated team in a dynamic and supportive environment, you will play a key role in enhancing patient satisfaction and advancing our mission to provide outstanding wellness and rehabilitative care.

QUALIFICATIONS

• Passion: A deep passion for wellness and holistic rehabilitative care.
• Education: Certifications in customer service or administration preferred; Medical Office Assistant (MOA) certification is an asset.
• Experience: At least 5 years of experience in reception or customer service, preferably in a medical or wellness setting.
• Technical Skills: Strong proficiency in Microsoft Office Suite and appointment scheduling software, with a particular emphasis on experience using Jane. Familiarity with insurance submissions is also highly valued.
• Interpersonal Skills: Excellent communication skills paired with a dedicated, patient-centered approach.
• Attention to Detail: Precision and accuracy in all tasks.
• Adaptability: Ability to handle multiple tasks in a fast-paced environment.

CAREER PROGRESSION:

Opportunities to advance to roles such as Assistant Patient Experience Manager, Patient Experience Manager, Chief Culture Officer, or Community Manager.
We’re looking for dedicated candidates seeking a long-term position (minimum 1-2 years) with room to grow their skills and career.
Join us at AFFINITY Wellness and make a difference!
Job Types: Part-time, Permanent
Pay: $18.00-$24.00 per hour
Expected hours: 15 – 27 per week

Benefits:

• Company events
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Every Weekend

Application question(s):

• Are you available for the required hours? Afternoon/Evenings and Saturdays

Education:

• Secondary School (required)

Experience:

• administrative/receptionist: 2 years (required)

Language:

• English (required)

Location:

• Kelowna, BC V1Y 4R9 (required)

Work Location: In person
Application deadline: 2025-02-0