Medical Office Assistant - Remote Colombia.

at  Talentek By Hubtek

DESCRIPTION:

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.
We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
In our modern offices, we provide different amenities such as casual attire and free beverages. Additionally, our benefits include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.
As a Medical Office Assistant , you will be responsible for answering phone calls in a timely manner and transferring them to the correct

MINIMUM REQUIREMENTS:

• Studies: High school diploma required. or Bachelor’s Degree in medical care or related
• Experience: at least 1-2 years of experience in medical office experience
• EMR experience with eClinical Works preferred.
• Language: Good English skills. B2+ or higher is preferred.

• Manage the scheduling, rescheduling, and cancellation of patients’ medical appointments with efficiency and professionalism.
• Respond promptly and thoroughly to incoming text message inquiries from patients, ensuring a positive experience.
• Monitor and address incoming scheduling emails on assigned days to maintain seamless operations.
• Handle and resolve patient inquiries received via EMR web encounters, ensuring timely and accurate responses.
• Answer incoming calls, providing solutions to patient concerns and delivering excellent customer service.
• Update and maintain patient information in the EMR database, including demographics, insurance details, and provider information, ensuring data accuracy.
• Perform additional tasks and responsibilities as assigned, contributing to the overall success of the team.