Medical Office Clerk

at  AAI

MEDICAL OFFICE CLERK

Camp Pendleton, CA
AAI is actively looking for a Medical Office Clerk to perform at 62 Area Branch Clinic, Physical Therapy Department, Radiology and Associated Branch Clinics Naval Hospital Camp Pendleton, CA. NHCP Branch Health Clinics provide medical and ancillary care for more than 75,000 beneficiaries. These clinics fall under the guidance of the Director of Branch Clinics, whose primary mission is to provide reliable healthcare and maintain medical readiness.
The Medical Office Clerk will provide clerical/ administrative support in wards, clinics, or other clinical departments of a medical treatment facility.

QUALIFICATIONS:

• Maintain a level of productivity comparable with that of other individuals performing similar services.
• Participate in peer review and performance improvement activities.
• Practice aseptic techniques as necessary. Comply with infection control guidelines to include the proper handling, storage, and disposal of infectious wastes, and the use of universal precautions to prevent the spread of infection.
• Function with an awareness and application of safety procedures.
• Perform efficiently in emergency patient situations following established protocols, remaining calm, informing appropriate persons, and documenting events. Anticipate potential problems/emergencies and make appropriate interventions. Notify supervisor, director, or other designated person regarding problems that the HCW is unable to manage.
• Apply an awareness of legal issues in all aspects of patient care and strive to manage situations in a reduced risk manner.
• Participate in the implementation of the Family Advocacy Program as directed. Participation shall include, but not be limited to, appropriate medical examination, documentation, and reporting.
• Exercise awareness and sensitivity to patient/significant others’ rights, as identified within the MTF.
• Maintain an awareness of responsibility and accountability for own professional practice.
• Participate in continuing education to meet own professional growth.
• Attend and/or comply with all annual training classes required by the Command, to include but not limited to online annual training provided by the MTF: disaster training, infection control, Sexual Harassment, Bloodborne Pathogens, Fire and Safety, Chemical, Biological, Radiological, Nuclear and Explosives (CBRNE), and all other required training.
• Actively participate in the command’s Performance Improvement Program. Participate in meetings to review and evaluate the care provided to patients, identify opportunities to improve the care delivered, and recommend corrective action when problems exist.
• Participate in the provision of in-service training to clinic staff members. Provide training and/or direction as applicable to supporting government employees (e.g., hospital corpsmen, students, etc.).
• Attend and participate in various meetings as directed.
• Perform timely, accurate, and concise documentation of patient care.
• Operate and manipulate automated systems such as Genesis, ADS, Essentris, MHS Genesis and Clinical Information System (CIS), participate in clinical staff Performance Improvement (PI) and Risk Management (RM) functions, as prescribed by the Commander. Maintain DOD email account as directed. The HCW shall be responsive to all email and voicemail communications.
• Exercise appropriate clinical direction of tasks and duties in the coordination of health care team members, patient care, and clinic activities.
• Maintain documentation of all treatment provided in accordance with clinic directives, and prepare such records and reports as may be required. All records and reports must be legible. Abbreviations must be only those listed in local instructions.
• The HCW shall provide services within the scope of the clinical privileges granted by the commanding officer, the applicable duties provided in the basic contract, and the following: Duties- Specific.
• Utilize computerized systems such as the MHS GENESIS, and associated systems on NHCP Network.
• Prepare and enter patient appointment schedules into MHS GENESIS, per MTF guidelines, for 8 various modalities.
• Performs approximately 1,000 to 1,200 verifications and updates of patient demographics and insurance information per month. Generates appropriate clinical and administrative forms adhering to the MTF SOP and MHS GENESIS Super-user guide.
• Performs on average 1100-1300 appointments per day, not to include outbound calls.
• Print approximately up to 3-5 technical and administrative reports daily (e.g. End of Day Reporting) from MHS GENESIS and provide daily correspondence to providers and other healthcare team members, for the provision of clinical services and completion of patient records.
• Screen, record, and redirect approximately 800 to 1000 telephone calls per clinic per month using appropriate telephone etiquette.
• Print/download approximately 50-100 scans to provide to patients on appropriate hardware.
• Screen, record, and route approximately 600-800 secure messages per month per MTF Standard Operating Procedures (SOP).
• Check-in 1,000 to 1,500 patients in to the clinic for their appointment utilizing the MHS GENESIS system per month.
• Verify and update patient information and data using MHS GENESIS approximately 500 to 2000 times per month.

REQUIREMENTS:

Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.

• Experience. At least 6 months of experience in office setting.
• General knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards; Accreditation Association for Ambulatory Health Care (AAAHC) for complete, prompt, and accurate health records.
• Must be a US Citizen.

Please refer the Job description for details