Medical Office Coordinator - Immune Health - Full Time - Days

at  Mohawk Valley Health Systems

JOB SUMMARY

Provides indirect patient care in the office/clinic setting. Coordinates phone calls, appointments and prescription authorizations. Acts as liaison between the patients and clinical staff and/or provider. Manages providers schedule, canceling/rescheduling as necessary. Performs various clerical duties such as correspondence to patients and/or insurance companies.

• Provides non-clinical patient support/act as liaison between patients and clinical staff and providers
• Utilizes phone notes for all communication/documentation between self and patient
• Answers phone calls (message to providers, appointments made/changed, normal lab results, referring to nurse when clinically appropriate)
• Manages provider schedules, canceling, rescheduling as needed
• Completes cross training in other positions, as applicable
• Sends letters to patients as needed to inform of procedure/testing dates.
• Sends letters insurance companies appealing denied services
• Facilitates provider to provider calls
• All other duties as assigned by the ACP Administrative Team